Commercial Appliance Service Technician

Duffy's AIS • Watertown, NY

5d

About The Position

Duffy’s AIS is seeking a skilled, motivated Service Technician to diagnose and repair commercial kitchen equipment, including ovens, fryers, dishwashers, and refrigeration equipment, once the required skill levels are achieved. The technician will represent the company to customers and is expected to provide professional, respectful service. Job-specific repairs and equipment will be covered through training.

The role includes a company service van that may be taken home each night, ongoing training, and opportunities for advancement. Technicians attend remote and in-person training sessions and participate in a normal rotation of after-hours and weekend standby duty.

Requirements

• Strong electrical, electronic, and mechanical skills.
• Problem-solving ability.
• Strong customer communication skills.
• Dedication to working hard, being punctual, and staying organized.
• Computer literacy.
• Satisfactory background check and drug screen.
• Valid driver’s license and a driving record that meets the company’s safety standards.
• Must be at least 18 years of age.

Nice To Haves

• Two years of cooking equipment service experience or related military experience.
• Refrigeration or HVAC experience.
• EPA 608 certification.
• CFESA certification.
• Factory training.

Responsibilities

• Troubleshoot, diagnose, and repair cooking equipment.
• Work safely and ethically, and be honest and committed in performing work.
• Treat customers and employees with respect, courtesy, and professionalism.
• Complete service calls in a timely manner.
• Communicate effectively with customers, the manager, dispatcher, and sales.
• Participate in the normal rotation of after-hours and weekend standby duty.
• Identify new customers and additional opportunities within existing accounts.
• Maintain the service vehicle according to recommended service intervals.
• Order parts and complete required paperwork.
• Attend remote and in-person training sessions.

Benefits

• Company contributions toward health, dental, and vision insurance.
• Company-matched 401(k) contributions.
• Low-mileage, lettered service van provided and available to take home each night.
• Company uniforms.
• Continuous training.
• Advancement opportunities.
• Company-wide picnic and annual holiday dinner.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed