Commercial Appliance Service Technician

Duffy's AIS•Rochester, NY

About The Position

Duffy’s AIS is seeking a skilled and motivated Service Technician to diagnose and repair commercial kitchen equipment, including ovens, fryers, dishwashers, and refrigeration equipment, once the technician has achieved the required skill levels. The technician represents the company to customers and provides timely, professional service. Job-specific repairs and equipment training will be provided. The position includes a company service van that may be taken home each night, ongoing training, and opportunities for advancement. Duffy’s AIS formed in 2018 by combining Duffy’s Equipment Services, Express Commercial Services, and Appliance Installation and Service. The predecessor businesses each operated for more than 50 years, and the combined organization has served over 10,000 customers in central New York within the last five years. The company reports CFESA Company Certification and ongoing training for technicians servicing more than 135 equipment brands. Duffy’s AIS is a division of Unlimited Service Group and states that it is an equal opportunity employer committed to diversity and inclusion.

Requirements

Strong electrical, electronic, and mechanical skills.
Problem-solving ability.
Strong customer communication skills.
Dedication to working hard, arriving on time, and staying organized.
Computer literacy.
Satisfactory background check and drug screen.
Valid driver’s license and a driving record that meets the company’s safety standards.
At least 18 years of age.

Nice To Haves

Two years of cooking equipment service experience or related military experience.
Refrigeration or HVAC experience.
EPA 608 certification.
CFESA certification.
Factory training.

Responsibilities

Troubleshoot, diagnose, and repair cooking equipment.
Work safely and ethically, and be honest and committed in work.
Treat customers and employees with respect, courtesy, and professionalism.
Complete service calls in a timely manner.
Communicate effectively with customers, the manager, dispatcher, and sales team.
Participate in the normal rotation of after-hours and weekend standby duty.
Identify new customers and additional opportunities within existing accounts.
Maintain the service vehicle according to recommended service intervals.
Order parts and complete required paperwork.
Attend remote and in-person training sessions.