Appliance Service Technician (Manhattan, NY)

GE Appliances • New York City, NY

11d • Onsite

About The Position

GE Appliances, a Haier company, is hiring an Appliance Service Technician for its Bodewell service team in Manhattan, New York. The technician completes in-home repairs on GE Appliances major appliances, diagnoses issues, and uses sound judgment to recommend repair or replacement based on cost-effectiveness and customer needs, prioritizing repair whenever practical. The role also involves recommending service contracts, water filters, and related products or appliances when appropriate, with a focus on value and customer experience.

The technician travels to customer locations in an assigned service van, documents repairs and work activities, maintains vehicle inventory and condition, and participates in training, meetings, and events. The role requires high-quality customer service, adherence to safety protocols, and the ability to work a flexible schedule, including some Saturdays as needed.

GE Appliances describes its culture as centered on people, inclusion, diversity, belonging, and connection. Employees can work with their leader to create a flexible work arrangement that balances individual, team, and organizational needs. The company is an Equal Opportunity Employer and participates in E-Verify.

Requirements

• High school diploma or GED.
• At least 1 year of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance.
• Ability or experience diagnosing and repairing major appliances.
• Excellent customer service and communication skills, with a responsive and professional approach.
• Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Outlook and Teams.
• Ability to work a flexible schedule, including some Saturdays as needed.
• Valid state driver’s license and successful completion of a background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Self-directed and a solid team player.
• Ability to perform the essential functions with or without accommodation, including stepping into and out of a van and sitting for extended periods; handling parts or equipment that may be hot, cold, or wet; using powered hand tools and occasionally vibratory tools or equipment; lifting and carrying at least 77 pounds; and pushing or pulling 70 pounds.

Nice To Haves

• At least 6 months of refrigeration repair experience.
• Experience using Salesforce or a similar customer relationship management (CRM) system.
• CFC Certification.
• Appliance repair certification or an associate’s degree.
• Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances major appliances.
• Recommend repair or replacement using sound judgment, cost-effectiveness, and customer needs, prioritizing repair whenever practical.
• Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value and the customer experience.
• Operate an assigned Bodewell service van to customer locations.
• Accurately document repairs, routes, and work activities.
• Participate in training sessions, meetings, and events to maintain industry expertise.
• Manage inventory and maintenance of the service vehicle.
• Deliver high-quality service and maintain strong customer satisfaction.
• Follow safety protocols to protect yourself and others.
• Wear a uniform and maintain personal grooming and appearance consistent with GE Appliances values.
• Deescalate situations and rebuild customer confidence in the company’s products.

Benefits

• Annual wage increases and uncapped incentive opportunities.
• Service van provided.
• Laptop computer and smartphone provided.
• Uniforms, work boots, and specialized tools provided.
• Medical, dental, vision, and life insurance beginning on day one.
• 401(k).
• Tuition reimbursement.
• Paid vacation and paid holidays.
• Career growth opportunities and continuous technical training.
• Competitive hourly rates of $24–$35+ base, depending on experience, certifications, and location.
• Opportunity to work with a leader to create a flexible work arrangement balancing individual, team, and organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED