Appliance Service Technician (Manhattan, NY)

GE Appliances, a Haier company•New York, NY

13d•$24 - $35•Onsite

About The Position

GE Appliances is hiring an Appliance Service Technician for its Bodewell service team in Manhattan, New York. The role combines hands-on repair work with customer education and service recommendations. The technician diagnoses and repairs GE Appliances’ major household appliances in customers’ homes, recommends repair or replacement based on cost-effectiveness and customer needs, and may offer service contracts, water filters, and related products when appropriate. The technician operates an assigned service van, documents work and routes, maintains vehicle inventory and condition, attends training and meetings, and follows safety protocols while delivering high-quality customer service. The position includes an assigned service van, laptop, smartphone, uniforms, work boots, and specialized tools. The posting lists a base hourly rate of $24–$35+, depending on experience, certifications, and location, with annual wage increases and uncapped incentive opportunities. GE Appliances also describes opportunities for career growth and continuous technical training.

Requirements

High school diploma or GED.
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency in Microsoft Office, specifically Microsoft Outlook and Microsoft Teams.
Ability to work a flexible schedule, with some Saturdays as needed.
Valid state driver’s license and ability to maintain it.
Successfully complete a background check, physical, and drug screen.
Have or be willing to obtain CFC Certification within 6 months.
Self-directed, with the ability to work as part of a team.
Ability to perform essential job functions, with or without accommodation, including stepping into and out of a van and sitting for extended periods; handling parts or equipment that may be hot, cold, or wet; frequently using powered hand tools and occasionally using vibratory tools or equipment; lifting and carrying at least 77 pounds; and pushing or pulling 70 pounds.

Nice To Haves

At least 6 months of refrigeration repair experience.
Experience using Salesforce or a similar customer relationship management system.
CFC Certified.
Appliance repair certification or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances’ major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on value and customer experience.
Operate an assigned Bodewell service van to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.
Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Deescalate situations and rebuild customer confidence in GE Appliances products.