Appliance Service Technician (Rochester,NY)

GE Appliances • Rochester, NY

5d

About The Position

GE Appliances is hiring an Appliance Service Technician for its Bodewell service team in Rochester, New York. The technician performs in-home repairs on major GE Appliances, recommends repair or replacement based on customer needs and cost-effectiveness, and may promote service contracts, water filters, and related products. The role combines hands-on troubleshooting with customer education and representation of the GE Appliances brand.

The technician operates an assigned service van, documents repairs and routes, manages vehicle inventory and maintenance, attends training and meetings, follows safety protocols, and works to deliver high-quality service and customer satisfaction. The position requires a flexible schedule, including some Saturdays as needed.

Requirements

• High school diploma or GED.
• At least 1 year of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance.
• Ability or experience diagnosing and repairing major appliances.
• Excellent customer service and communication skills, with a responsive and professional approach.
• Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Outlook and Teams.
• Ability to work a flexible schedule, with some Saturdays as needed.
• Valid state driver's license and successful completion of a background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
• Be self-directed and a solid team player.
• Ability to deescalate situations and rebuild customer confidence in the products.
• Ability to step into and out of a van and sit for extended periods.
• Ability to handle or work with parts and equipment that may be hot, cold, or wet.
• Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
• Ability to lift and carry at least 77 pounds and push or pull 70 pounds.

Nice To Haves

• At least 6 months of experience with refrigeration repair.
• Experience using Salesforce or similar customer relationship management (CRM) systems.
• CFC certification.
• Certification in appliance repair or an associate's degree.
• Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances' major appliances.
• Recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
• Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on customer value.
• Operate an assigned Bodewell service van to customer locations.
• Accurately document repairs, routes, and work activities.
• Participate in training sessions, meetings, and events to maintain industry expertise.
• Manage inventory and maintenance of the service vehicle.
• Deliver high-quality service and maintain strong customer satisfaction.
• Follow safety protocols to protect yourself and others.

Benefits

• Annual wage increases and uncapped incentive opportunities.
• Service van provided.
• Laptop computer and smartphone.
• Uniforms, work boots, and specialized tools.
• Medical, dental, vision, and life insurance starting on day one.
• 401(k).
• Tuition reimbursement.
• Paid vacation and paid holidays.
• Career growth opportunities and continuous technical training.
• Flexible work arrangement opportunities in coordination with the employee's leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED