Appliance Service Technician (Albany, NY)

GE Appliances•New York City, NY

14h•Onsite

About The Position

Join Bodewell, the official service team of GE Appliances, as an Appliance Care Expert. This role combines hands-on repair work with customer education and service recommendations. You will repair major household appliances, recommend repair or replacement based on customer needs and cost-effectiveness, and explain the value of service plans and related products. The position involves traveling to customer locations in an assigned service van and delivering a high-quality customer experience. The role includes training, meetings, and events to maintain industry expertise, along with accurate documentation and responsibility for vehicle inventory and maintenance. Employees receive a service van, laptop, smartphone, uniforms, work boots, and specialized tools. The company describes opportunities for career growth and continuous technical training. Competitive hourly rates are listed as $24–$35+ depending on experience, certifications, and location.

Requirements

High school diploma or General Education Degree (GED).
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Microsoft Outlook and Microsoft Teams.
Ability to work a flexible schedule, with some Saturdays as needed.
Valid state driver's license and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear a uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Be self-directed and a solid team player.
Ability to deescalate situations and rebuild customer confidence in GE Appliances products.
Ability to perform essential job functions, with or without accommodation, including stepping into and out of a van and sitting for extended periods; handling parts or equipment that may be hot, cold, or wet; using powered hand tools and occasionally vibratory tools or equipment; lifting and carrying at least 77 pounds; and pushing and pulling 70 pounds.
Must be legally authorized to work in the United States at hire and maintain authorization without current or future employer or school sponsorship.

Nice To Haves

At least 6 months of experience with refrigeration repair.
Experience using Salesforce or similar customer relationship management (CRM) systems.
CFC Certification.
Certification in appliance repair or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value and customer experience.
Operate an assigned Bodewell service van to travel to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.