Appliance Service Technician (Brooklyn/Queen, NY)

GE Appliances, a Haier company•New York, NY

10d•$24 - $35•Onsite

About The Position

GE Appliances is hiring an Appliance Service Technician for its Bodewell service team in Brooklyn/Queens, New York. The technician performs in-home repairs on GE Appliances’ major appliances and helps customers make informed, value-focused decisions about repairs, replacement, service plans, filters, and related products. The role combines technical repair work with customer education and brand representation. The technician operates an assigned service van, documents repairs and work activities, manages vehicle inventory and maintenance, follows safety protocols, and participates in training and team events. The position requires a flexible schedule, including some Saturdays as needed, and involves physical work such as handling tools and equipment and lifting or carrying items weighing at least 77 pounds. GE Appliances provides a service van, laptop, smartphone, uniforms, work boots, specialized tools, technical training, and career growth opportunities. The company states that candidates must be legally authorized to work in the United States at hire and maintain that authorization without employer or school sponsorship.

Requirements

High school diploma or GED.
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive, professional approach.
Basic computer aptitude, including proficiency in Microsoft Office Suite, specifically Outlook and Teams.
Ability to work a flexible schedule, with some Saturdays as needed.
Valid state driver’s license and successful completion of a background check, physical, and drug screen.
Have or be willing to obtain CFC Certification within 6 months.
Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Self-directed and a solid team player.
Ability to deescalate situations and rebuild customer confidence in the company’s products.
Ability to step into and out of a van and sit for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
Ability to lift and carry at least 77 pounds and push or pull 70 pounds.
Must be legally authorized to work in the United States at hire and maintain work authorization without current or future employer or school sponsorship.

Nice To Haves

At least 6 months of refrigeration repair experience.
Experience using Salesforce or a similar customer relationship management system.
CFC certification.
Appliance repair certification or an associate degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances’ major appliances.
Recommend repair or replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on value and customer experience.
Operate an assigned Bodewell service van to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect oneself and others.