Appliance Service Technician (Albany, NY)

GE Appliances, a Haier company • New York, NY

2d • $24 - $35 • Onsite

About The Position

GE Appliances is hiring an Appliance Service Technician to join Bodewell, its official service team. The technician performs in-home repairs on GE Appliances’ major appliances and provides customers with practical, value-driven recommendations, including whether to repair or replace an appliance and whether service plans, water filters, or related products are appropriate. The role combines technical repair work with customer education and brand representation.

The technician operates an assigned Bodewell service van, documents repairs and work activities, manages vehicle inventory and maintenance, and follows safety protocols. Participation in training sessions, meetings, and events is expected to maintain industry expertise. The position requires a flexible schedule, including some Saturdays as needed, and the ability to meet the physical demands of appliance service work.

GE Appliances offers annual wage increases and uncapped incentive opportunities, a service van, laptop and smartphone, uniforms, work boots and specialized tools, insurance coverage beginning on day one, a 401(k), tuition reimbursement, paid vacation and holidays, and career growth and technical training opportunities. The listed base hourly rate is $24–$35+, depending on experience, certifications, and location.

Requirements

• High school diploma or GED.
• At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
• Ability or experience diagnosing and repairing major appliances.
• Excellent customer service and communication skills, with a responsive and professional approach.
• Basic computer aptitude, including proficiency in Microsoft Office, specifically Outlook and Teams.
• Ability to work a flexible schedule, including some Saturdays as needed.
• Valid state driver’s license and successful completion of a background check, physical, and drug screen.
• Must have or be willing to obtain CFC certification within 6 months.
• Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
• Be self-directed and a solid team player.
• Ability to deescalate situations and rebuild customer confidence in GE Appliances products.
• Ability to perform essential job functions, with or without accommodation, including stepping into and out of a van and sitting for extended periods.
• Ability to handle or work with parts and equipment that may be hot, cold, or wet.
• Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
• Ability to lift and carry at least 77 pounds and push or pull 70 pounds.
• Legally authorized to work in the United States at hire and able to maintain authorization without current or future employer or school sponsorship; employment-based visa sponsorship is not available.

Nice To Haves

• At least 6 months of refrigeration repair experience.
• Experience using Salesforce or a similar customer relationship management (CRM) system.
• CFC certification.
• Appliance repair certification or an associate’s degree.
• Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances’ major appliances.
• Use sound judgment to recommend repair or replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
• Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on value and customer experience.
• Operate an assigned Bodewell service van to customer locations.
• Accurately document repairs, routes, and work activities.
• Participate in training sessions, meetings, and events to maintain industry expertise.
• Manage inventory and maintenance of the service vehicle.
• Deliver high-quality service and maintain strong customer satisfaction.
• Follow safety protocols to protect yourself and others.

Benefits

• Annual wage increases and uncapped incentive opportunities.
• Service van provided.
• Laptop computer and smartphone provided.
• Uniforms, work boots, and specialized tools provided.
• Medical, dental, vision, and life insurance beginning on day one.
• 401(k).
• Tuition reimbursement.
• Paid vacation.
• Paid holidays.
• Career growth opportunities and continuous technical training.
• Competitive hourly base rate of $24–$35+, depending on experience, certifications, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED