Appliance Technician - Binghamton, NY

T&J Companies•Binghamton, NY

13d•$40 - $45

About The Position

The Commercial Appliance Technician responds to customer work orders assigned by the service manager, traveling to customer locations to troubleshoot and resolve commercial appliance issues. Work orders are dispatched electronically by phone or iPad the afternoon before and technicians are expected to review them promptly to prepare for the next day’s schedule. Technicians take their company vehicle home each night; vehicle use is limited to work unless approved in advance, and vehicles are GPS monitored. The technician reports by phone to a service manager in Albany, who is available to assist with questions and concerns, and must follow all company policies and procedures. Standard hours are Monday through Friday, 7:00 a.m. to 3:30 p.m., subject to customer schedules and management discretion. The role includes a mandatory on-call weekend rotation. Candidates must be willing to drive up to two hours one way for service calls. With no local shop in the region, technicians are responsible for up to 30 minutes of travel time to the first job of the day and up to 30 minutes home from the last call. The company provides a van, fuel card, credit card, phone, and iPad. Compensation is $40–$45 per hour, based on experience. Health and dental insurance, an employee discount program, and opportunities for growth and development are offered.

Requirements

Clean driving record.
Willingness to drive up to two hours one way for service calls.
Excellent communication and troubleshooting skills, including the ability to work with a remote supervisor.
Ability to work independently and with others.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
High school diploma or equivalent.
Authorized to work in the United States.
Must pass a drug test and background check before starting work.
Ability to lift up to 50 pounds at times.

Nice To Haves

Experience maintaining, troubleshooting, and replacing TurboChef, Merry Chef, Bunn, Mastrena, Hatco, Clover Vertica, Franke, or similar equipment.
Knowledge of the Facility Services industry.
Refrigeration certification is highly encouraged but not mandatory.

Responsibilities

Respond to customer work orders assigned by the service manager.
Travel to customer locations to troubleshoot and resolve appliance issues.
Review electronically dispatched work orders promptly to prepare for the next day’s schedule.
Take the company vehicle home each night and use it only for work unless prior approval is granted.
Report by phone to the service manager and raise questions or concerns as needed.
Follow all company policies and procedures.