Sr. Field Service Technician - Albany, NY

Signode•Albany, NY

About The Position

The Sr. Field Service Technician installs, services, and provides training for general-purpose equipment and a variety of industrial and customer-specific application machines. The role involves daily automobile travel, usually 1 to 6 hours of driving, and frequent overnight stays. The candidate must be based in the Albany, NY area. The technician diagnoses and repairs mechanical, hydraulic, pneumatic, electrical, and electronic equipment; performs preventive maintenance; interprets blueprints and schematics; and troubleshoots programmable logic controllers. The role also includes coordinating installations with customers, providing technical support and training, documenting service activities, communicating with stakeholders, and identifying equipment upgrade and retrofit opportunities. The position is hourly, with a stated wage range of $33.35 to $44.30. The starting rate depends on experience, qualifications, and skillset. Signode offers a comprehensive benefits package to full-time employees, with benefits beginning the month following the hire date.

Requirements

Must be based in the Albany, NY area.
High school degree; technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Able to work independently with minimal supervision.
Ability to travel daily by automobile, with frequent overnight stays.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols and complete safety training on time.
Document daily service activities and expenses accurately and promptly in the appropriate recording system.
Identify complex customer or machine problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor scheduled service calls for accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions.
Perform preventive maintenance, disassemble units, replace defective parts, make adjustments, and test equipment for proper operation.
Coordinate pre-installation meetings with customers, inspect sites for product compatibility, and install, adjust, and test equipment under supervision.
Report potential unsafe conditions, follow up, and suggest solutions.
Maintain customer relationships by explaining product failures, problems, and recommended corrective actions professionally.
Communicate essential information promptly to customers, management, engineering, and other stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and parts for assigned equipment.