Sr. Field Service Technician - Albany, NY

Signode•Albany, NY

10d•$33 - $44•Onsite

About The Position

The Sr. Field Service Technician installs, services, repairs, and provides training for general-purpose equipment and a wide variety of industrial and customer-specific application machines. The role diagnoses complex equipment problems, performs preventive maintenance, repairs and tests equipment, and supports customers and Signode technicians. The position requires daily auto travel, frequent overnight stays, and typically 1 to 6 hours of driving per day. The candidate must be based in the Albany, New York area. The technician documents service activities and expenses, manages scheduled service calls, communicates with customers and internal stakeholders, identifies upgrade and retrofit opportunities, prepares service reports and bulletins, and works with the Regional Service Manager on parts inventory needs. The role also requires adherence to safety procedures and timely completion of safety training.

Requirements

High school degree; a technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Must be based in the Albany, NY area.
Ability to travel daily by automobile, with frequent overnight stays.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily tasks in accordance with safety regulations and protocols, complete safety-related training on time, and report potential unsafe conditions with suggested solutions.
Accurately document daily service activities and expenses in the appropriate recording system.
Identify complex customer and equipment problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls for accuracy and completion.
Diagnose and troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic equipment breakdowns; perform preventive maintenance, disassemble units, and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain customer relationships by professionally explaining product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other key stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on inventory sourcing levels and parts needs for assigned equipment.