Apparel Team Lead - Full Time

Bass Pro Shops•Orlando, FL

About The Position

Under the supervision of the Group Sales or Department Manager, the Apparel Team Lead gives daily direction to department associates and supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant, productive, and legendary shopping experience for customers. The Team Lead assists with staffing, interviewing, training, scheduling, coaching, performance feedback, and resolving associate or customer concerns. The role maintains product knowledge, conducts product demonstrations, executes merchandising directives and plan-o-grams, supports special events, and helps ensure accurate pricing, inventory, assortments, displays, and advertised items. The position also promotes customer programs such as CLUB Membership, VOC, and In-Store Pick-up, and performs other duties as assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk throughout the shift; occasionally use ladders, stairs, or ramps; communicate; perform repetitive hand and wrist motions; operate machinery, power tools, motor vehicles, or heavy equipment; work in confined spaces and noisy environments; and move objects up to 20 pounds constantly and up to 100 pounds or more occasionally with team lifting as needed.

Nice To Haves

Supervisory experience in retail sales.

Responsibilities

Provide daily direction to department associates and prepare task lists.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant, productive shopping experience and provide strong customer service.
Assist with interviewing, associate selection recommendations, training, weekly scheduling, coaching, and performance appraisals.
Resolve customer and associate concerns with the Group Sales or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Support supervisory responsibilities, including planning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
Help customers make buying decisions by identifying needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.