Apparel/Clerk

Kroger•Shelby Township, MI

12d

About The Position

The Apparel/Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean, and orderly department. The role assists the department manager in meeting sales and profit goals while monitoring quality assurance standards. The employee demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves answering customer questions, maintaining product knowledge, stocking and merchandising merchandise, monitoring inventory and product arrivals, and meeting production deadlines. The Apparel/Clerk follows company policies and applicable health and civil codes, supports sales and promotional programs, completes required paperwork, and helps ensure compliance with merchandising, customer service, cash, labor, expense, loss prevention, maintenance, and safety controls. The employee reinforces safety procedures, identifies and reports unsafe conditions, inspects equipment for maintenance needs, reports accidents, and notifies management of safety risks or illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be at least 18 years of age.
Must be able to meet the minimum physical demands of the position.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Observe scheduled shift operating hours.
Follow applicable local, state, and federal health and civil codes.
Model excellent customer service, demonstrate friendliness, and maintain a clean and orderly department.
Use creative merchandising and keep displays stocked and conditioned according to department standards.
Track product arrival dates and maintain workload to meet production deadlines.
Use bulletins, announcements, and special programs to support additional sales.
Complete paperwork according to company policy.
Follow merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, and associate and customer engagement rules.
Promote sales through intercom announcements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.