APM Lead-Sr. Infrastructure Engineer

Truist • Charlotte, NC

5d • Onsite

About The Position

Truist is seeking a seasoned and strategic Application Performance Monitoring (APM) Lead–Senior Infrastructure Engineer with a Forward Deployed Engineering focus. The role combines technical leadership in APM with hands-on, customer-facing engineering to deliver tailored observability solutions in complex enterprise environments.

The position serves as a technical authority and forward-deployed partner, collaborating with internal stakeholders and external customers to design, implement, and optimize performance monitoring solutions. The engineer connects product and platform capabilities with customer-specific needs so observability supports reliability, scalability, and business outcomes.

The role establishes the long-term vision for APM capabilities while developing and deploying customized solutions. It influences architecture across application, platform, SRE, and cloud teams and embeds performance engineering, proactive detection, and data-driven optimization throughout the software development lifecycle. Expected outcomes include improved application performance, fewer and less severe customer-impacting incidents, faster detection and root-cause resolution, and trusted performance insights at enterprise scale. The position also turns field experience into repeatable patterns, scalable solutions, and recommendations that shape observability standards and technology direction.

This is an office-centric position requiring work five days a week at a Truist hub location. The role requires English fluency. Truist will not provide work visa sponsorship, employment authorization, or other immigration-related support for this position.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent education, training, and work-related experience.
• At least 7 years of professional experience in infrastructure engineering.
• Advanced knowledge of enterprise infrastructure technologies, including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

• Bachelor’s degree and 10 or more years of experience.
• Hands-on administration and engineering experience with APM platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or similar.
• Experience with OpenTelemetry and custom instrumentation.
• Strong background in cloud platforms, Kubernetes, and microservices architectures.
• Proficiency in one or more programming or scripting languages such as Python, Go, Java, or Bash for automation and integration.
• Experience in forward deployed engineering, solutions engineering, or similar customer-embedded technical roles.
• Ability to translate customer-specific solutions into reusable platform capabilities.

Responsibilities

• Work toward operational targets with major impact on infrastructure engineering results and contribute to goals for the area of responsibility.
• Design, build, manage, and implement enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Develop and apply automation, monitoring, and optimization techniques to ensure high infrastructure availability and performance.
• Manage large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
• Collaborate with cross-functional teams and external partners to integrate technologies and continuously improve infrastructure standards and processes.
• Troubleshoot and resolve complex technical issues affecting infrastructure performance and reliability.
• Ensure compliance with technology strategies, standards, and governance to mitigate risk and support regulatory adherence.
• Review infrastructure designs, configurations, and procedures to promote operational consistency and knowledge sharing.
• Provide technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
• Influence stakeholders in support of business objectives and technical strategic objectives.
• Design, implement, and optimize tailored APM and observability solutions in enterprise customer environments.
• Establish the long-term vision for APM capabilities and translate field experience into reusable patterns, scalable solutions, and strategic recommendations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, the role may be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior