Infrastructure Engineer/Sr. Infrastructure Engineer

Denver Water•DENVER, CO

About The Position

Denver Water is hiring for Infrastructure Engineer and Sr. Infrastructure Engineer roles in a collaborative technology environment focused on problem solving, knowledge sharing, continuous learning, and supporting the organization’s evolving infrastructure. The Infrastructure Engineer performs technical duties under general supervision to install, maintain, and support enterprise hardware and software, including PCs, network and telecommunications equipment, servers, printers, and peripherals, and prepares project or function reports and records. The Sr. Infrastructure Engineer provides technical leadership and project coordination to help ensure continuity of IT infrastructure, communications, security, and application services, and advances technology solutions in a cost-effective way. Both roles support technical staff and clients, manage and maintain infrastructure systems, troubleshoot enterprise technology issues, create and manage user profiles and access, improve service efficiency, and implement and maintain security controls. The Sr. Infrastructure Engineer also guides teams through complex business and systems problems, develops technical designs and test documentation, contributes to project and operational work, and plans long-term and short-term technology solutions aligned with business needs. The position may involve IT and/or industrial control systems (ICS) cyber incident response as part of an on-call rotation. Safety-sensitive functions apply to the Industrial Control section only. The Infrastructure Engineer role prefers an associate degree in Computer Science or a related field and requires at least four years of related work experience. The Sr. Infrastructure Engineer role requires a bachelor’s degree in Computer Science or a related field and at least eight years of related work experience; four years of progressive leadership experience is preferred. Equivalent combinations of certifications, education, or experience may provide the required skills, knowledge, and abilities. Required HIPAA training must be completed within the first six months of hire. Employment may be contingent on satisfactory post-offer drug and alcohol test results. A strength test may also be conducted due to the position’s physical requirements. Employees in positions deemed safety-sensitive or requiring a CDL may be subject to random drug and alcohol testing. Applicants must be authorized to work in the U.S.; Denver Water will not sponsor or take over sponsorship of an employment visa.

Requirements

Infrastructure Engineer: minimum four years of related work experience.
Sr. Infrastructure Engineer: minimum eight years of related work experience.
Sr. Infrastructure Engineer: bachelor’s degree from an accredited college or university in Computer Science or a related field.
Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities may be considered.
Complete required HIPAA training within the first six months of hire.
Knowledge of server and client operating systems, systems administration concepts, and enterprise IT architecture.
Knowledge of TCP/IP, Dynamic Host Configuration, DNS, and directory services.
Knowledge of organizational IT user security policies, including account creation, password rules, and access control.
Knowledge of virtualization technologies and virtual machine development and maintenance.
Knowledge of IT security principles and methods, including firewalls, demilitarized zones, and encryption.
Knowledge of computer networking concepts and protocols, network security methodologies, and VPN security.
Computers and applicable software skills, troubleshooting, technical writing, leadership, and organizational skills.
Applicants must be authorized to work in the U.S.; Denver Water will not sponsor or take over sponsorship of an employment visa.

Nice To Haves

Infrastructure Engineer: associate degree from an accredited college or university in Computer Science or a related field.
Sr. Infrastructure Engineer: four years of progressive leadership experience.
Infrastructure Engineer: Microsoft Certified Azure Administrator Associate and CompTIA Security+ certifications.
Sr. Infrastructure Engineer: Microsoft Certified Azure Administrator, Microsoft Certified Azure Solutions Architect Expert, GIAC Certified Windows Security Administrator, GIAC Certified UNIX Security Administrator, Cisco CCNA, or relevant certifications.
Sr. Infrastructure Engineer: organization and staff management, problem solving and analysis, critical thinking, risk management, negotiation, leadership, and interpersonal relations skills.
Sr. Infrastructure Engineer: expert skill maintaining directory services such as Microsoft Active Directory, Azure Active Directory, and LDAP.
Sr. Infrastructure Engineer: expert skill using virtual machines such as Microsoft Hyper-V, VMware vSphere, Citrix XenDesktop/Server, and Amazon Elastic Compute Cloud.
Sr. Infrastructure Engineer: expert skill with Windows Server and UNIX/Linux operating systems and operating system administration, including account maintenance, backups, performance, and hardware/software installation and configuration.
Sr. Infrastructure Engineer: expert skill recovering failed systems and servers using methods such as recovery software, failover clusters, and replication.
Sr. Infrastructure Engineer: expert skill identifying and anticipating system or server performance, availability, capacity, or configuration problems.
Sr. Infrastructure Engineer: knowledge of enterprise IT architecture concepts and patterns, network design processes and trade-offs, network access and identity management, information classification and protection, cybersecurity and privacy laws and policies, and risk management processes.

Responsibilities

Install, maintain, and support enterprise hardware and software, including PCs, network and telecommunications equipment, servers, printers, and associated peripherals.
Prepare administrative reports and maintain records for technology-related projects or functions.
Provide support and training to technical staff and clients on infrastructure hardware and software.
Manage, upgrade, and maintain the Hyper-V virtual environment.
Perform Microsoft Active Directory Group Policy and directory administration.
Create and execute comprehensive test plans for upgrades and implementations.
Manage the System Center Configuration Manager server, monitor site errors and deployment statuses, and update or build inventories.
Research enterprise-level hardware and software technical problems and trends.
Create and manage secure, user-friendly end-user profiles for file, printer, and application access across device types, including mobile devices used outside the internal network.
Identify opportunities and recommend solutions to improve service efficiency and effectiveness.
Implement operational and technical security controls and follow organizational security policies and procedures.
Maintain baseline system security in accordance with organizational policies.
Provide proactive guidance, support, and training to personnel.
Prepare for and perform IT and/or ICS cyber incident response as part of an on-call rotation or as required.
Guide teams as a high-level technical expert in resolving complex business or system problems using on-premises, cloud, and/or hybrid solutions (Sr. Infrastructure Engineer).
Create technical designs, test cases, and documentation to help meet project and production schedules and service levels (Sr. Infrastructure Engineer).
Contribute to project and operational work, including configuration, troubleshooting, implementation, and testing (Sr. Infrastructure Engineer).
Design and implement long-term strategic goals and short-term tactical plans aligned with business needs (Sr. Infrastructure Engineer).
Provide guidance, support, and training on hardware and software standards and procedures to junior system personnel and end-user support personnel (Sr. Infrastructure Engineer).