Infrastructure Engineer/Sr. Infrastructure Engineer

Denver Water•Denver, CO

About The Position

Denver Water is hiring an Infrastructure Engineer or Senior Infrastructure Engineer to support enterprise technology infrastructure and services. The team emphasizes collaboration, knowledge sharing, continuous learning, ownership, and work-life balance. The Infrastructure Engineer works under general supervision to install, maintain, and support enterprise hardware and software, including PCs, network and telecommunications equipment, servers, printers, and related peripherals. The role also prepares administrative reports and maintains project or function records. The position supports technical staff and clients, administers virtualization and directory environments, manages configuration tools, develops test plans, researches enterprise technology problems, and maintains secure access and system configurations. It also supports infrastructure security and incident response, with participation in an on-call rotation. Industrial Control section employees must be able to perform safety-sensitive functions. The Senior Infrastructure Engineer additionally provides high-level technical leadership and project coordination, guides teams through complex technology problems involving on-premises, cloud, or hybrid solutions, and designs long- and short-term technical plans aligned with business needs. The senior role contributes to project and operational work, creates technical designs and documentation, and provides guidance and training to junior systems and end-user support personnel. An associate degree in computer science or a related field and at least four years of related work experience are specified for the Infrastructure Engineer; these are preferred or minimum qualifications as indicated in the posting. The Senior Infrastructure Engineer requires a bachelor's degree in computer science or a related field, with at least eight years of related experience and four years of progressive leadership experience preferred. Equivalent combinations of certifications, education, or experience may provide the required skills, knowledge, and abilities. Required HIPAA training must be completed within six months of hire. Employment may be contingent on post-offer drug and alcohol testing; a strength test may also be conducted due to the position's physical requirements. Applicants must be authorized to work in the United States; Denver Water does not sponsor employment visas.

Requirements

Infrastructure Engineer: minimum four years of related work experience.
Senior Infrastructure Engineer: bachelor's degree from an accredited college or university in computer science or a related field.
Senior Infrastructure Engineer: at least eight years of related work experience and four years of progressive leadership experience are preferred.
Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities may qualify.
Complete required HIPAA training within the first six months of hire.
Applicants must be authorized to work in the United States; employment visa sponsorship is not available.
Must be able to perform safety-sensitive functions if assigned to the Industrial Control section.
A strength test may be conducted due to the physical requirements of the position and may involve lifting, pushing, pulling, crouching, squatting, and lifting one's own body weight from various positions.
Post-offer drug and alcohol testing may be required; safety-sensitive or CDL positions are subject to random testing while employed.
Knowledge and skills in computers and applicable software, troubleshooting, technical writing, leadership, and organization.
Knowledge of server and client operating systems, systems administration, enterprise IT architecture, network protocols, user security policies, virtualization, IT security principles, networking, and VPN security.
Senior Infrastructure Engineer: organization and staff management, problem solving and analysis, critical thinking, risk management, negotiation, leadership, and interpersonal relations.
Senior Infrastructure Engineer: expert-level ability in directory services, virtual machines, Windows Server and UNIX/Linux, operating system administration, system recovery, and anticipating system performance, availability, capacity, or configuration problems.
Senior Infrastructure Engineer: knowledge of enterprise IT architecture concepts, network design, network protocols, identity and access management, information classification and protection, cybersecurity and privacy laws and policies, and risk management processes.

Nice To Haves

Infrastructure Engineer: associate degree from an accredited college or university in computer science or a related field.
Infrastructure Engineer: Microsoft Certified Azure Administrator Associate and CompTIA Security+ certifications.
Senior Infrastructure Engineer: four years of progressive leadership experience.
Senior Infrastructure Engineer: Microsoft Certified Azure Administrator, Microsoft Certified Azure Solutions Architect Expert, GIAC Certified Windows Security Administrator, GIAC Certified UNIX Security Administrator, Cisco CCNA, or relevant certifications.

Responsibilities

Provide technical support and training to staff and clients on infrastructure hardware and software.
Manage, upgrade, and maintain the Hyper-V virtual environment and administer Microsoft Active Directory Group Policy and directory services.
Create and execute test plans for upgrades and implementations.
Manage the System Center Configuration Manager server, monitor site error and deployment reports, and update or build inventories.
Research enterprise-level hardware and software problems and trends.
Create and manage secure end-user profiles for file, printer, and application access across device types, including mobile devices used outside the internal network.
Identify opportunities and recommend solutions to improve service efficiency and effectiveness.
Implement operational and technical security controls and follow organizational security policies and procedures.
Maintain baseline system security according to organizational policies.
Provide proactive guidance, support, and training to personnel.
Prepare for and perform IT and/or industrial control systems cyber incident response as required.
Participate in an on-call rotation.
Prepare administrative reports and maintain records for technology projects or functions.
For the Senior Infrastructure Engineer role, guide teams as a high-level technical expert in solving complex business or system problems using on-premises, cloud, and/or hybrid solutions.
For the Senior Infrastructure Engineer role, create technical designs, test cases, and documentation to meet project and production schedules and service levels.
For the Senior Infrastructure Engineer role, contribute to project and operational work, including configuration, troubleshooting, implementation, and testing.
For the Senior Infrastructure Engineer role, design and implement long-term strategic goals and short-term tactical plans aligned with business needs.
For the Senior Infrastructure Engineer role, provide guidance, support, and training on hardware and software standards and procedures to junior systems and end-user support personnel.
Perform related work as required.