APM Lead-Sr. Infrastructure Engineer
About The Position
Truist is seeking a seasoned, strategic Application Performance Monitoring (APM) Lead and Senior Infrastructure Engineer with a Forward Deployed Engineering focus. The role combines technical leadership in APM with hands-on, customer-facing engineering to deliver tailored observability solutions in complex enterprise environments. The engineer will work with internal stakeholders and external customers to design, implement, and optimize performance-monitoring solutions, connecting platform capabilities with customer-specific needs to support reliability, scalability, and business outcomes. The role establishes the long-term vision for APM capabilities while developing and deploying customized solutions. It influences architecture across application, platform, SRE, and cloud teams, embedding performance engineering, proactive detection, and data-driven optimization throughout the software development lifecycle. Success includes improving application performance, reducing customer-impacting incidents, shortening detection and root-cause resolution time, and providing engineering teams with trusted performance insights at enterprise scale. The position also turns field experience into repeatable patterns, scalable solutions, and recommendations that shape enterprise observability standards and broader technology direction. The position is office-centric, five days per week at a Truist hub location. Truist will not sponsor work visas or provide immigration-related support for this position. The role is regular employment and works the first shift.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent education, training, and work-related experience.
- At least 7 years of professional experience in infrastructure engineering.
- Advanced knowledge of enterprise infrastructure technologies, including cloud, network, database, storage, platform, computing, and middleware.
- Ability to work onsite at a Truist hub location five days per week.
- English fluency is required.
Nice To Haves
- Bachelor’s degree and 10 or more years of experience.
- Hands-on administration and engineering experience with APM platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or similar.
- Experience with OpenTelemetry and custom instrumentation.
- Strong background in cloud platforms, Kubernetes, and microservices architectures.
- Proficiency in one or more programming or scripting languages, such as Python, Go, Java, or Bash, for automation and integration.
- Experience in forward deployed engineering, solutions engineering, or similar customer-embedded technical roles.
- Proven ability to translate customer-specific solutions into reusable platform capabilities.
Responsibilities
- Work toward operational targets with major impact on infrastructure engineering results and contribute to goals for the area of responsibility.
- Design, build, manage, and implement enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
- Develop and apply automation, monitoring, and optimization techniques to support infrastructure availability and performance.
- Manage large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
- Collaborate with cross-functional teams and external partners to integrate technologies and improve infrastructure standards and processes.
- Troubleshoot and resolve complex technical issues affecting infrastructure performance and reliability.
- Ensure compliance with technology strategies, standards, and governance to mitigate risk and meet regulatory requirements.
- Review infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
- Provide technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
- Influence stakeholders in support of business and technical strategic objectives.
- Set the long-term vision for APM capabilities and develop and deploy customized observability solutions.
- Work with internal stakeholders and external customers to design, implement, and optimize performance-monitoring solutions in enterprise environments.
- Influence architectural decisions across application, platform, SRE, and cloud teams, embedding performance engineering and proactive detection into the software development lifecycle.
- Improve application performance, reduce the frequency and severity of customer-impacting incidents, and shorten time to detection and root-cause resolution.
- Translate field experience and customer-specific solutions into repeatable patterns, scalable platform capabilities, and strategic recommendations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division
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What This Job Offers
Job Type
Full-time
Career Level
Senior
