Apartment Service Manager

Windsor Communities • Plano, TX

10d • Onsite

About The Position

The Service Manager at Windsor Metro West, a 400-unit mid-rise apartment community in Plano, Texas, oversees property maintenance and supports the property management team. The role performs and coordinates routine repairs, preventive maintenance, work orders, unit turnovers, safety compliance, and inventory and purchasing activities. It also includes responding to emergency calls in an on-call rotation and working weekends. The Service Manager provides leadership to the maintenance team, coordinates vendors and contractors, and interacts professionally with residents and suppliers.

Compensation starts at $28.03–$35.04 per hour ($58,302–$72,883 annual base), depending on experience, tenure, and location. Average annual bonus potential is 10%, for stated total starting compensation potential of $64,132–$80,171.

Windsor Communities describes its mission as creating communities where people feel truly cared for and identifies its core values as Accountable, Inclusive, Energizing, and Courageous. The company offers training, mentoring, growth, and advancement opportunities. It participates in the federal E-Verify program and is an Equal Opportunity Employer.

Requirements

• High school diploma or GED.
• At least 5 years of experience in apartment maintenance or a related field.
• At least 2 years in a supervisory or leadership role.
• Experience with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
• Proficiency with hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience using smart devices and property management software.
• Ability to lift and carry up to 50 pounds; stand, walk, bend, and climb stairs or ladders for extended periods; and work in various weather conditions and environments.
• Weekend work is required, and the role includes an on-call rotation.

Nice To Haves

• Technical training or certifications in relevant fields such as HVAC, plumbing, or electrical work.
• EPA Type II certification, or ability to become certified within 90 days of the start date.
• CPO (Certified Pool Operator) certification, or ability to become certified within 90 days of the start date.

Responsibilities

• Perform routine plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Maintain property curb appeal, pools, spas, and fountains.
• Complete work orders efficiently and close them within 24 hours; assign work orders to team members as needed.
• Prepare vacant units for new residents, including painting, cleaning, and repairs, and coordinate the make-ready process with vendors and contractors.
• Respond to emergency maintenance requests and after-hours calls as part of an on-call rotation.
• Conduct regular inspections and preventive maintenance on equipment and systems, including HVAC, plumbing, electrical, and Fire & Life Safety systems.
• Ensure compliance with safety regulations and policies and maintain a clean, safe work environment using proper PPE.
• Manage and track maintenance supplies and equipment; order supplies, create purchase orders, and process invoices.
• Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds.
• Use a computer, smartphone, and tablet for work-related tasks.
• Address residents’ concerns promptly and professionally and interact professionally with contractors, vendors, and suppliers.
• Work with the property management team to identify and resolve maintenance issues.
• Lead and manage employees, support a positive team environment and morale, and serve as a positive role model.
• Monitor budgets and manage contracts.
• Schedule and oversee vendors, contractors, and suppliers.

Benefits

• 40% housing discount, with an opportunity to increase to 50% after two years of employment; standard credit and background approval is required for all occupants.
• 10% annual bonus potential.
• Paid time off and holidays, including one hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation accrued bi-weekly, six weeks of paid parental leave after one year of employment, 10 paid holidays annually, and up to three floating days.
• Bi-annual regional sales, service, and performance awards.
• $50 monthly cellphone stipend.
• Annual shoe/accessory allowance.
• Tuition assistance.
• Training, mentoring, growth, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED