Apartment Service Manager

Stoa Group•Flowood, MS

About The Position

Stoa Group is seeking a full-time Service Manager to lead maintenance operations at The Heights at Waterpointe. The Service Manager works alongside the maintenance team to maintain the community, respond to service requests, manage vendors, and build strong relationships with residents. This role serves as the community’s technical expert and leads maintenance professionals in keeping the property safe, attractive, and well-maintained. The position combines hands-on maintenance and repairs with team leadership, resident service, vendor oversight, apartment make-ready coordination, preventive maintenance, inspections, and emergency response. The manager participates in a rotating on-call schedule and must be available to work a flexible schedule, including weekends.

Requirements

Five or more years of hands-on maintenance experience.
Current EPA Certification.
Supervisory experience leading onsite maintenance teams.
Strong working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, and general maintenance operations.
Availability to work a flexible schedule, including weekends.
Ability to participate in a rotating on-call schedule for after-hours emergencies.
Demonstrated proficiency with computers, including word processing, calendar management, and property management software.
Valid driver's license and reliable transportation.
Must be authorized to work in the United States.

Nice To Haves

High school diploma or equivalent.
HVAC experience.
Certified Pool Operator (CPO) Certification.
Mold Certification.
Ability to earn and maintain future industry certifications as required by EPA, OSHA, and other industry standards.

Responsibilities

Oversee and perform maintenance and repairs involving HVAC, plumbing, electrical systems, appliances, carpentry, painting, and general building systems.
Serve as the community’s technical expert and provide training and guidance to maintenance team members.
Ensure maintenance issues are resolved efficiently and in accordance with company standards.
Manage vendor relationships and oversee contractor work to ensure quality service and timely completion.
Build positive relationships with residents through exceptional customer service and professional communication.
Respond promptly to service requests and prioritize maintenance needs to maximize resident satisfaction.
Communicate repair timelines, maintenance processes, and updates to residents; follow through on commitments.
Monitor apartment vacancies and oversee make-ready work, including painting, cleaning, repairs, and inspections.
Ensure vacant apartments are completed on schedule and prepared for new residents.
Collaborate with community leadership to minimize vacancy downtime and maintain occupancy goals.
Implement and oversee preventive maintenance programs to extend equipment life and reduce costly repairs.
Conduct routine inspections of buildings, grounds, amenities, and common areas to identify maintenance needs proactively.
Maintain curb appeal and ensure the community meets company standards for cleanliness and safety.
Lead, coach, and develop onsite maintenance team members.
Foster teamwork, accountability, professionalism, and service excellence.
Participate in a rotating on-call schedule and respond to after-hours emergencies when needed.