Apartment Office Assistant Near San Diego State University

Capstone on Campus Management LLC • San Diego, CA

2d • $19 - $21 • Onsite

About The Position

The Apartment Office Assistant supports day-to-day apartment community and leasing office operations at The Row near San Diego State University. The role answers phone and email inquiries, communicates between residents, customers, management staff, and campus partners, gives tours, and helps with the leasing process. Additional duties include assisting residents with lockouts, entering maintenance requests, conducting move-ins and move-outs, walking units, checking out equipment, and handling mail and packages.

The position also performs clerical and administrative work, including filing, recordkeeping, inventorying office supplies, accepting checks and money orders, following up on outstanding balances, and processing parking permits. The assistant works assigned office shifts, maintains a secure and organized office area, and handles guest questions and complaints courteously and professionally. The role is based in a mid-to-high-paced work environment with usually moderate noise.

Requirements

• High school diploma or GED.
• 1–2 years of clerical office experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to professionally address resident and visitor inquiries, concerns, and requests.
• Strong organizational and administrative skills, including clerical duties, mail distribution, and recordkeeping.
• Ability to work independently, exercise sound judgment, follow instructions, and meet deadlines.
• Strong attention to detail and ability to manage multiple responsibilities.
• Ability to move and lift up to 35 pounds.

Responsibilities

• Work assigned office and desk shifts.
• Perform filing, organizing, and other administrative tasks.
• Remain in the office or desk area unless a task requires working elsewhere in the community.
• Answer telephone calls and email messages.
• Give tours and answer questions about the leasing process.
• Communicate with professional staff and campus partners as needed.
• Assist residents locked out of their assigned apartment or room.
• Input maintenance order requests.
• Secure the office and desk area.
• Greet residents and visitors and answer general questions.
• Interact professionally with guests, housing staff, and University personnel, demonstrating initiative and flexibility.
• Handle guest issues and complaints courteously.
• Receive, process, and distribute resident mail and packages.
• Accept checks and money orders.
• Make collection calls and follow up on outstanding balances.
• Process and issue parking permits.
• Conduct and maintain office supply inventories.
• Assist with leasing, move-ins and move-outs, unit walks, and equipment checkouts.
• Perform other duties as assigned.

Benefits

• Health benefits
• Dental benefits
• Vision coverage
• 401(k)
• On-site apartment
• Parking
• Eligible employees may participate in the Employee Stock Ownership Plan (ESOP), subject to plan terms and service requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED