Apartment Maintenance Service Supervisor - Dunwoody Crossing

General Services Corp.•Sandy Springs, GA

7d•Onsite

About The Position

General Services Corporation (GSC) is seeking an Apartment Maintenance Service Supervisor for Dunwoody Crossing. The role supervises and administers the service department and service staff while providing exceptional customer service to residents. The supervisor ensures the community remains in prime physical condition, service requests are handled promptly and to a high standard, apartments are market-ready, environmental and OSHA requirements are followed, and service reporting and budgets are managed. The position oversees on-site service operations, staffing, work orders, apartment turnovers, vendor services, equipment, supplies, safety programs, inspections, and administrative processes. It includes hiring and termination authority, employee training and timecard approval, participation in on-call duty as needed or required by the property, and collaboration with the Property Manager on service complaints and resident-related legal matters. The role also requires maintaining compliance with applicable Operations and Maintenance plans and safety programs, including those concerning lead, asbestos, mold, methamphetamine, hazardous communication, respiratory protection, and emergency response. GSC emphasizes trust, honesty, integrity, ethical conduct, and sensitivity and responsiveness to residents and employees. Employees are expected to follow the Company’s customer service philosophy and policies and procedures.

Requirements

At least 3 years of maintenance experience, including supervisory responsibilities.
EPA Certification (Type II or Universal) required.
Strong leadership, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-service orientation with a focus on resident satisfaction.
Basic computer proficiency for tracking work orders and reports.
Valid driver’s license with an acceptable driving record.
Ability to work independently and as part of a team.
Ability to stand, walk, bend, and lift up to 100 pounds as needed.
Comfortable working indoors and outdoors in varying conditions.

Responsibilities

Supervise service employees, including service technicians, carpenters, turnover coordinators, customer service representatives, and pool attendants where applicable.
Oversee on-site service operations, including work orders, turnover service, vehicles, equipment, paperwork, and communication.
Distribute work order assignments and supervise completion to meet Company standards for quantity and quality.
Ensure inspections and reports are completed on time.
Review major equipment acquisitions and make recommendations.
Supervise annual inspections of Presumed Asbestos-Containing Materials and Lead-Based Paint where applicable.
Keep the maintenance shop organized and ensure proper storage of supplies and tools.
Participate in on-call duty as needed or required by property needs.
Maintain appropriate staffing, with hiring and termination authority; interview applicants for service positions.
Approve or disapprove sick time, PTO, vacation, and other leave, and approve service employees’ timecards in the HRIS system.
Ensure employees receive applicable training on O&M plans, manuals, and safety programs, and ensure necessary PPE is available.
Train employees when new chemicals are introduced in accordance with the HazCom Program.
Maintain accurate on-site chemical records in E-Binder and ensure compliance with Safety Data Sheet requirements.
Ensure chemicals are not used without available SDSs, containers are labeled, hazardous-chemical users are trained and supplied with proper PPE, required notices are posted, and an annual HazCom audit is conducted.
Schedule and coordinate apartment-turnover vendors, including painting, flooring, cleaning, and pest control.
Maintain current charts of vacant apartments and conduct final quality inspections of ready vacant apartments.
Ensure Turn Coordinators complete apartment turnovers where applicable and apartments of all unit types are available.
Complete Form 101 exit inspections with NetVendor inspections on vacant apartments within three days, with attention to lead-based paint.
Manage vendor costs, coordination, service quality, and compliance with Company standards.
Review purchase orders and budget reports using computerized systems.
Assist the Property Manager with service-related complaint letters and legal resident-related problems.
Review and analyze NetVendor reports daily.
Supervise preparation of apartment and related ordinary-operations cash-flow budgets and ensure operations remain within budget limits.
Ensure compliance with applicable O&M plans and safety programs, including methamphetamine decontamination, respiratory protection, emergency response, HazCom, lead-containing coatings, asbestos-containing materials, and the Asbestos Work Practice Manual where applicable.
Implement SDS recommendations for the HazCom Program.
Review internal and external customer emails and respond promptly to support operational efficiency.