AOT Administrative Support

City of New York • New York, NY

8d • $55,105 - $63,371

About The Position

The AOT Administrative Support position performs difficult and responsible administrative work for the Bureau of Mental Health’s Assisted Outpatient Treatment (AOT) team, with some latitude for independent initiative and judgment. The role supports the team’s records, data, scheduling, customer service, and general clerical needs. Applicants must be permanent employees in the title or reachable on the Principal Administrative Associate civil service list.

Requirements

• Must be a permanent employee in the title or reachable on the Principal Administrative Associate civil service list.
• Qualify through one of the listed education and experience pathways: a bachelor's degree and two years of progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing work of more than moderate difficulty; an associate degree or 60 college credits and three years of such experience, including one year of qualifying administrative or supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of qualifying administrative or supervisory experience; or equivalent education and experience.
• All candidates must possess one year of the specified administrative or supervisory experience.
• Education above high school may substitute for general clerical/administrative experience at 30 college credits for six months of experience, up to a maximum of three years; it cannot substitute for the required year of administrative or supervisory experience.

Responsibilities

• Review and run data reports for the AOT team and follow up as necessary.
• Schedule and coordinate meetings, appointments, and trainings for staff.
• Prepare meeting agendas and manage schedules.
• Schedule and coordinate interviews for the AOT team.
• Request and track medical records from outside agencies and hospitals.
• Maintain and update spreadsheets.
• Provide customer service to community members asking about AOT and the referral process.
• Provide customer service to mental health providers and internal staff using the AOT data system.
• Perform clerical duties, including answering and directing phone calls, photocopying, faxing, mailing, and data entry.
• Add materials to file records and create new records as needed.
• Maintain electronic and hard-copy filing systems.
• Handle requests for information and data.
• Address and resolve administrative inquiries.
• Provide clerical-function coverage when needed.
• Assist the AOT team as needed.

Benefits

• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
• Public sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the possibility of working from home up to two days per week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level