Administrative Support Specialist

EDEN Inc • Cleveland, OH

2d • Onsite

About The Position

The Administrative Support Specialist provides day-to-day administrative and customer service support for the Rental Assistance Program. The position serves as a frontline point of contact for participants and property owners and provides administrative assistance to Housing Specialists and department management. The role helps ensure communications, documentation, appointments, and departmental requests are handled accurately, professionally, and in a timely manner. It involves a high volume of communications and documentation and requires understanding the position’s responsibilities and boundaries, with case-specific or complex matters referred to the appropriate Housing Specialist or management staff.

The ideal candidate has strong administrative, organizational, communication, and customer service skills and is comfortable working in a fast-paced environment with frequent public interaction. Work is performed at headquarters, primarily in a climate-controlled general office environment with minimal to moderate noise. Hours may exceed normal business hours during peak periods.

Requirements

• High school diploma or equivalent required.
• Proficiency with basic computer applications, including Microsoft Outlook, Word, and other office software.
• Ability to learn and effectively use agency systems, including OnBase and other electronic filing or program-management systems.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to maintain accurate records and appropriately handle confidential information.
• Ability to interact professionally and courteously with participants and property owners.
• Ability to manage multiple tasks and changing priorities.
• Ability to work independently and as part of a team.
• Ability to recognize matters requiring additional review and appropriately refer them to a Housing Specialist or management.
• Ability to perform the physical demands described, including lifting up to 25 pounds.

Nice To Haves

• Previous experience in administrative support, customer service, office administration, social services, housing programs, property management, or a related environment is preferred.
• Experience with electronic document-management systems, databases, or case-management systems is highly preferred.

Responsibilities

• Serve as a frontline point of contact for participants and property owners by telephone, email, and in person.
• Respond to routine participant and property-owner questions and provide general information about program processes and documentation requirements.
• Monitor departmental email inboxes, respond to routine inquiries, and ensure messages are addressed promptly.
• Forward matters that cannot be resolved administratively to the appropriate Housing Specialist or management staff for review and follow-up.
• Scan, index, upload, and maintain participant and property-owner documents in OnBase and other electronic filing systems.
• Maintain accurate and organized electronic records in accordance with agency procedures.
• Prepare, review, and process rental assistance documents for accuracy and completeness.
• Track outstanding documentation and communicate reminders as directed by Housing Specialists.
• Assist with scheduling appointments, meetings, and other departmental activities.
• Maintain professional communication with participants, property owners, Housing Specialists, management, and other internal departments.
• Maintain confidentiality of participant, property-owner, and agency information.
• Provide general administrative support to Housing Specialists and department management.
• Perform other duties as assigned.
• Adhere to EDEN Inc.'s core values, policies, procedures, and ethical, confidential, and professional standards and applicable requirements.
• Strive to improve work processes within and across agency departments.
• Meet or exceed internal and external customer expectations and be accountable for individual and collaborative work results.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED