Administrative Support Specialist

EDEN•Cleveland, OH

21h•Onsite

About The Position

The Administrative Support Specialist provides day-to-day administrative and customer service support for the Rental Assistance Program. The position is a frontline point of contact for participants and property owners and provides administrative assistance to Housing Specialists and department management. It helps ensure communications, documentation, appointments, and departmental requests are handled accurately, professionally, and promptly. The role handles a high volume of communications and documentation, observes the responsibilities and boundaries of the position, and refers case-specific or complex matters to the appropriate Housing Specialist or management staff. The position also supports EDEN Inc.'s agency and department goals by adhering to its core values and policies, improving work processes, meeting or exceeding internal and external customer expectations, being accountable for individual and collaborative work, and following ethical, confidentiality, and professional standards as well as applicable federal and state laws and funder requirements.

Requirements

High school diploma or equivalent required.
Proficiency with basic computer applications, including Microsoft Outlook, Word, and other office software.
Ability to learn and effectively use agency systems, including OnBase and other electronic filing or program-management systems.
Strong written and verbal communication skills.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Ability to maintain accurate records and appropriately handle confidential information.
Ability to interact professionally and courteously with participants and property owners.
Ability to manage multiple tasks and changing priorities.
Ability to work independently and as part of a team.
Ability to recognize matters requiring additional review and appropriately refer them to a Housing Specialist or management.
Ability to lift up to 25 lbs.

Nice To Haves

Previous experience in administrative support, customer service, office administration, social services, housing programs, property management, or a related environment is preferred.
Experience working with electronic document-management systems, databases, or case-management systems is highly preferred.

Responsibilities

Serve as a frontline point of contact for participants and property owners by telephone, email, and in person.
Respond to routine participant and property-owner questions and provide general information about program processes and documentation requirements.
Monitor departmental email inboxes, respond to routine inquiries, and ensure messages are addressed promptly.
Forward questions or concerns that cannot be resolved administratively to the appropriate Housing Specialist or management staff for review and follow-up.
Scan, index, upload, and maintain participant and property-owner documents in OnBase and other electronic filing systems.
Maintain accurate and organized electronic records in accordance with agency procedures.
Prepare, review, and process rental assistance documents for accuracy and completeness.
Track outstanding documentation and communicate reminders as directed by Housing Specialists.
Assist with scheduling appointments, meetings, and other departmental activities.
Maintain professional communication with participants, property owners, Housing Specialists, management, and other internal departments.
Maintain confidentiality of participant, property-owner, and agency information.
Provide general administrative support to Housing Specialists and department management.
Adhere to EDEN Inc.'s core values and policies and procedures.
Strive to improve work processes within and across agency departments.
Meet or exceed the expectations of internal and external customers and be accountable for individual and collaborative work.
Follow ethical, confidential, and professional standards and applicable federal and state laws, licensing and credentialing board requirements, and funder policies.
Perform other duties as assigned.