Administrative Support

DH Pace • Charlotte, NC

7d • Onsite

About The Position

Overhead Door Company of Charlotte, a DH Pace Company, is hiring a full-time Administrative Support Representative for its Charlotte, North Carolina office. The role provides daily administrative and customer service support, with responsibilities including billing, invoice management, payment processing, customer account maintenance, contract coordination, and front desk coverage. The position calls for a detail-oriented, organized person who can work independently and collaboratively in a fast-paced environment.

Requirements

• Expert attention to detail and strong customer service skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and strong analytical skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong Microsoft Office and computer skills.
• Excellent communication skills.

Nice To Haves

• Billing experience is preferred.
• Accounts receivable and accounts payable experience is a plus.

Responsibilities

• Provide general administrative support for daily office functions.
• Create and manage customer invoices while meeting daily and monthly goals.
• Answer customer calls and emails and enter daily service requests.
• Receive and process check and credit card payments.
• Set up and maintain customer account information.
• Create and implement team-building and community outreach activities.
• Perform monthly credit card reconciliations.
• Upload contract documents to the company website for review and final agreement.
• Serve as a contract liaison between customers and staff to ensure documents are submitted with all signatures and deadlines are met.
• Support front desk phones and customer walk-ins.

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month.
• Generous paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed