AOAO Operations Manager

CoralTree Hospitality • Lahaina, HI

14h • Onsite

About The Position

The AOAO Operations Manager at Ka’anapali Ali’i in Lahaina, Hawaii, assists the Board while representing CoralTree Residence Collection Hawaii and the association. The role serves as an ambassador of Aloha, fostering that culture among team members and with homeowners and guests. The manager oversees association operations in accordance with governing documents, policies, contracts, and Board direction; supports financial planning and Board activities; coordinates property services and projects; and works to maintain first-class property standards, safety, and a positive owner and guest experience.

The position leads association services and operations, including staffing, vendor and contractor coordination, maintenance, capital improvements, and communication with owners and guests. It also supports team member relations, financial oversight, insurance matters, emergency preparedness, and the development of operating procedures. The manager may be called after hours, on weekends, days off, during PTO, and on holidays to address emergency property needs.

Requirements

• High school diploma or high school equivalency certificate.
• At least 1 year of management or assistant management experience.
• Knowledge of basic management principles, including planning, organizing, controlling, coordinating, and training.
• Working knowledge of accounting principles and ability to read and understand financial statements.
• Computer literacy, including Microsoft Office software, and experience in problem solving, investigation, and research.
• Ability to draft and proofread correspondence and prepare reports as needed.
• Excellent leadership qualities and a vision for the property, with the ability to communicate that vision to stakeholders.
• Ability to lead by example and promote a collaborative atmosphere.
• Excellent time-management skills and flexibility and adaptability to changing priorities and stakeholder needs.
• Internal drive to make noticeable improvements and suggestions.

Nice To Haves

• College degree or college-level courses related to hotel or condominium management.
• Applicable technical licenses or degrees.
• At least 2 years’ experience as an Association Manager or General Manager, or 5 years as an Assistant General Manager in a resort hotel or condominium property.

Responsibilities

• Manage the homeowners’ association according to the management contract, governing documents, resolutions, policies, and direction of the Board, General Manager, and/or Area Managing Director.
• Collaborate with leadership, Finance, the Board, and committees to prepare annual operating and capital reserve budgets.
• Ensure AOAO-related positions are adequately staffed to provide appropriate service, coverage, safety, and security.
• Maintain knowledge of Hawaii State statutes related to condominium associations and management, Association insurance, and the management agreement.
• Provide regular reports to the Board regarding financials, projects, maintenance, safety, security, and property operations.
• Inspect the property regularly and recommend maintenance, repairs, and capital improvements.
• Collect competitive bids, negotiate contracts, and work with contractors and service providers on property services and projects.
• Support Board officers and committees, including Finance, Facilities and Design, Landscape, and Resource Committees.
• Ensure contracted services are performed in a timely and professional manner and within approved budgets.
• Oversee projects as needed in coordination with the Engineering team and/or hired project managers.
• Maintain the property to first-class quality standards, including grounds, common areas, limited common areas, and landscape.
• Establish and maintain positive relationships with owners, guests, vendors, and contractors, and respond to concerns in a timely manner.
• Manage the guest service experience and implement plans to improve guest satisfaction and property operations.
• Prepare owner communications, property notices, newsletters, website updates, and emergency notifications.
• Resolve guest and owner concerns and respond to property emergencies as needed.
• Ensure safe conditions and practices throughout common areas.
• Maintain positive team member relations and timely communication; work with People Services, the managing agent, and the union on labor-related matters.
• Communicate business objectives, standards, and expectations, and support team member recognition and training.
• Promote safe working conditions and practices and seek opportunities to improve processes, efficiency, and service quality.
• Review monthly financial statements, major variances, assessment receivables, invoices, maintenance fee collections, and budgets.
• Prepare and coordinate Board agendas, meeting notices, Board packages, manager reports, proposals, and meeting minutes.
• Attend Board, Special, Annual, and Owner meetings as required.
• Oversee contracts and capital improvement projects, including RFPs, competitive bids, budgets, work quality, and problem resolution.
• Maintain working knowledge of Association insurance coverage and process insurance claims as needed.
• Collaborate with Security to maintain safety and emergency preparedness plans for team members, owners, and guests.
• Protect Association and owner assets and monitor potential security concerns.
• Develop and implement Standard Operating Procedures.
• Stay engaged in day-to-day operations and maintain thorough knowledge of the property and service flow.
• Communicate operational, guest, owner, and team member challenges to the General Manager and Area Managing Director.
• Follow safe work practices and maintain a professional appearance and demeanor.
• Report to work on time and as scheduled.
• Perform other duties and projects as assigned.

Benefits

• Paid vacation, sick days, and holidays
• 401(k) Retirement Savings Plan with company match
• Group medical, dental, and vision insurance
• Life insurance and disability benefits
• Paid parental leave
• Employee Assistance Program
• Five complimentary room nights at CoralTree Hospitality properties
• Discounted rates for friends and family at CoralTree Hospitality Group properties
• Employee discounts from travel, entertainment, and retail brands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED