AOAO Operations Manager

Kaanapali Alii Maui • Lahaina, HI

2d • $95,000 - $110,000 • Onsite

About The Position

The AOAO Operations Manager supports the Board and represents CoralTree Residence Collection Hawaii and the Kaanapali Alii association, serving as an ambassador of Aloha and fostering that culture among team members, homeowners, and guests. The role manages homeowners’ association operations in accordance with the management contract, governing documents, policies, and Board direction, while maintaining the property to first-class quality standards.

The position oversees association services, staffing, budgets, financial reporting, contracts, vendors, capital projects, property maintenance, guest and owner experience, team member relations, and safety and security. It supports Board officers and committees, prepares and attends meetings, communicates with owners and guests, and coordinates with the General Manager, Area Managing Director, Finance, People Services, the managing agent, and union representatives. The manager may be called upon after hours, on weekends, days off, PTO, or holidays to address emergency property needs.

Requirements

• High school diploma or high school equivalency certificate.
• At least 1 year of management or assistant management experience.
• Basic management principles, including planning, organizing, controlling, coordinating, and training.
• Working knowledge of accounting principles and ability to read and understand financial statements.
• Computer literacy, including Microsoft Office software.
• Experience in problem solving, investigation, and research.
• Ability to draft and proofread correspondence and prepare reports.
• Excellent leadership qualities, a vision for the property, and ability to communicate that vision to stakeholders.
• Ability to lead by example and promote a collaborative atmosphere.
• Excellent time management skills and flexibility and adaptability to changing priorities and stakeholder needs.
• Internal drive to make noticeable improvements and suggestions.

Nice To Haves

• College degree or college-level courses related to hotel or condominium management.
• Applicable technical licenses or degrees.
• At least 2 years’ experience as an Association Manager or General Manager, or 5 years as an Assistant General Manager in a resort hotel or condominium property.

Responsibilities

• Manage the homeowners’ association according to its management contract, governing documents, resolutions, policies, and direction of the Board, General Manager, and/or Area Managing Director.
• Collaborate with leadership, Finance, the Board, and committees to prepare annual operating and capital reserve budgets.
• Ensure AOAO-related positions are adequately staffed to provide appropriate service, coverage, safety, and security.
• Maintain knowledge of Hawaii State statutes related to condominium associations and management, Association insurance, and the management agreement.
• Provide regular Board reports regarding financials, projects, maintenance, safety, security, and property operations.
• Inspect the property regularly and recommend maintenance, repairs, and capital improvements.
• Collect competitive bids, negotiate contracts, and work with contractors and service providers on property services and projects.
• Support Board officers and committees, including Finance, Facilities and Design, Landscape, and Resource Committees.
• Ensure contracted services are completed in a timely, professional manner and within approved budgets.
• Oversee projects as needed in coordination with the Engineering team and/or hired project managers.
• Maintain grounds, common areas, limited common areas, and landscaping to first-class quality standards.
• Build relationships and lead by example through professionalism, integrity, teamwork, diplomacy, and problem solving.
• Respond to after-hours, weekend, day-off, PTO, or holiday calls for emergency property needs as required.
• Establish positive relationships with owners, guests, vendors, and contractors, and respond to concerns in a timely manner.
• Manage the guest service experience and implement plans to improve guest satisfaction and property operations.
• Prepare owner communications, property notices, newsletters, website updates, and emergency notifications.
• Resolve guest and owner concerns and respond to property emergencies as needed.
• Ensure safe conditions and practices throughout common areas.
• Maintain positive team member relations and timely communication.
• Work with People Services, the managing agent, and the union on labor-related matters.
• Communicate business objectives, standards, and expectations, and support team member recognition and training.
• Promote safe working conditions and safe work practices.
• Seek opportunities to improve work processes, efficiency, and service quality.
• Review monthly financial statements, major variances, assessment receivables, invoices, maintenance fee collections, and budgets.
• Prepare and coordinate Board agendas, meeting notices, Board packages, manager reports, proposals, and meeting minutes.
• Attend Board, Special, Annual, and Owner meetings as required.
• Oversee contracts and capital improvement projects, including RFPs, competitive bids, budgets, work quality, and problem resolution.
• Maintain working knowledge of Association insurance coverage and process insurance claims as needed.
• Collaborate with Security to maintain safety and emergency preparedness plans for team members, owners, and guests.
• Protect Association and owner assets and monitor potential security concerns.
• Develop and implement Standard Operating Procedures.
• Remain engaged in day-to-day operations and maintain thorough knowledge of the property and service flow.
• Communicate operational, guest, owner, and team member challenges to the General Manager and Area Managing Director.
• Follow safe work practices and maintain a professional appearance and demeanor.
• Report to work on time and as scheduled.
• Perform other duties and projects as assigned.

Benefits

• Paid vacation, sick days, and holidays.
• 401(k) Retirement Savings Plan with a company match.
• Group medical, dental, vision, life insurance, and disability benefits.
• Paid parental leave.
• Employee Assistance Program.
• Five complimentary room nights at CoralTree Hospitality properties.
• Discounted rates for friends and family at CoralTree Hospitality Group properties.
• Employee discounts from travel, entertainment, and retail brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED