Analyst - Sales Operations

ADP•Maitland, FL

9d•Hybrid

About The Position

ADP is seeking a Sales Operations Analyst within the Commercial Operations Center of Excellence to help drive insights, innovation, and process improvement. As a contributing member of the Commercial Operations team, the analyst uses analytical and technical skills and business acumen to maintain and enhance reporting metrics, key processes, and analysis, while supporting relationships with business partners. The role partners with cross-functional leaders and operations partners to provide timely support and improve standard support. ADP is looking for self-starters who are intellectually curious and find innovative approaches to business problems and opportunities.

Requirements

Three to five years of operations experience, such as Sales Operations, Revenue Operations, Marketing Operations, or FP&A.
Strong analytical and technical skills, including critical thinking, Excel, and data aggregation and review.
Ability to formulate problem statements and structure analyses to identify root causes, provide options, present findings, and support decision-making.
Excellent interpersonal, written, and oral communication skills.
Ability to manage multiple initiatives, stakeholders, and client expectations, and to self-prioritize.
Ability to work effectively in cross-functional and matrix teams.
Ability to thrive in a fast-paced, evolving work environment.

Nice To Haves

A college degree is preferred but not required.
Project management background.

Responsibilities

Analyze business needs, source data, and streamline processes for efficient production.
Identify and leverage tools for effective streamlining, such as Power Automate, Tableau, Python, and Copilot.
Learn, implement, and manage new technologies as needed.
Document processes and outline automation roadmaps, ensuring timely delivery of deliverables.
Identify and eliminate obstacles to replicate and scale support across the organization.
Communicate updates, challenges, and changes effectively to key stakeholders to ensure an outstanding support experience.
Apply an analytical and problem-solving mindset to standard challenges in a rapidly changing environment.
Develop a thorough understanding of key sales data sources and how they interact to produce reporting and presentations, and identify workarounds for data, sourcing, or dependency gaps, such as SFDC and Oracle.
Use advanced analytical skills to identify correlations across diverse data streams and provide strategic direction to initiatives and priorities.
Partner across functions and workstreams to ensure alignment on deliverables and best practices.
Provide internal and external guidance and expertise on new automations and tools to support successful project rollouts.
Manage workload and deadlines for quick turnaround and provide highly engaged, client-focused, just-in-time support.
Prepare research, reporting, analysis, and communications to support sales leaders, and support system updates as needed.