Analyst, Research Client Operations

The job overview for this position is that it involves supporting the Research Client Management Operations team in managing relationships with external partner institutions and physicians, as well as internal teams within Tempus. The role includes managing documentation, coordinating operational activities, triaging between internal teams, resolving project-related issues, and coordinating with clinical trial sites and clients. The desired candidate should be highly organized, detail-oriented, and able to prioritize multiple tasks across projects and teams. Strong communication skills and a proactive approach are also important for this role.

• Manage accurate and organized documentation for all projects and prepare external-facing documentation for client meetings
• Support day-to-day operational activities, including sample procurement, intake processes, and lab sequencing operations for multiple projects
• Coordinate with Research Leads to ensure sequencing samples are moving appropriately through the lab and flag samples at risk
• Handle triaging between internal teams regarding sample specimen requirements, missing intake information, and impending delays in deliverables and reports
• Support escalation and resolution of critical project-related issues and share lessons learned across the team
• Coordinate with clinical trial sites, physicians, and clients to fulfill requests related to sample procurement, lab sequencing operations, sequencing timelines, and deliverables
• Contribute ideas and expertise to enhance product offerings and improve efficiency across Tempus teams
• Be highly organized and systematic with strong attention to detail and the ability to prioritize multiple tasks across projects, clients, and internal teams
• Possess proactive communication skills and the ability to work independently

• Passionate about precision medicine and advancing the healthcare industry
• Experience in managing relationships with external partner institutions and physicians
• Strong organizational skills and attention to detail
• Ability to prioritize multiple tasks across projects, clients, and internal teams
• Proactive communication skills
• Knowledge of clinical trial processes and operations
• Ability to coordinate and manage sample procurement and lab sequencing operations
• Strong documentation and collateral management skills
• Ability to anticipate and resolve project-related issues
• Willingness to contribute ideas and expertise to enhance product offerings and improve efficiency

• Competitive salary and compensation package
• Opportunities for career growth and advancement
• Collaborative and team-oriented work environment
• Access to cutting-edge technology and tools
• Training and development programs
• Flexible work schedule
• Health and wellness benefits
• Equal opportunity employer
• Inclusive and diverse workplace
• Work-life balance initiatives
• Employee discounts and perks
• Company-sponsored events and activities