Customer Success Project Manager

The Customer Success Project Manager at Tempus is responsible for ensuring the smooth and efficient running of the customer experience on a daily basis. This role involves working cross-functionally to plan and execute strategic projects and plans to improve customer success. The ideal candidate will have strong collaboration skills, the ability to connect business needs with technology solutions, and a passion for process optimization and new technologies. Key responsibilities include gathering and organizing information on opportunities for improved efficiency, developing relationships with partners and stakeholders, becoming a subject matter expert on business processes and technology platforms, and providing seamless change management for projects and programs.

Gather and organize information on CS’s largest opportunities for improved efficiency and quality of service; develop project plans with clear scope and deliverables across all impacted functional areas. You’ll play a large part in helping us further define and execute on our annual strategy plan.

Develop deep, mutually-beneficial working relationships with various partners and stakeholders, including: software vendors, internal product & engineering teams. You’ll make sure that roadmaps — on both sides — are prioritized appropriately, and that all teams are in lock step with one another.

Become a subject matter expert on our business processes and technology platforms and propose/execute on improvements through automation and redesign.

Provide seamless change management for projects and programs.

Partner with Oncology Sales, Client Support, Marketing.

• Bachelor's degree preferred or equivalent practical experience
• 4-8 years of work experience, with a proven track record of executing against successful project initiatives
• Extensive experience documenting cross-functional business and technical requirements
• Strong collaboration skills
• Ability to connect business needs with technology solutions
• Passionate about process optimization and new technologies
• Ability to gather and organize information for improved efficiency and quality of service
• Ability to develop project plans with clear scope and deliverables
• Ability to develop deep, mutually-beneficial working relationships with partners and stakeholders
• Subject matter expert on business processes and technology platforms
• Ability to propose and execute improvements through automation and redesign
• Seamless change management for projects and programs
• Ability to independently manage projects, deadlines, and stakeholder relationships
• Utilization of predictive analytical data to improve customer satisfaction and reduce service costs

• Bachelor's degree preferred or equivalent practical experience
• 4-8 years of work experience, with a proven track record of executing successful project initiatives
• Extensive experience documenting cross-functional business and technical requirements
• Superb communication skills, both written and verbal
• Incredible organizational skills and attention to detail
• Ability to manage multiple business projects simultaneously
• Keen eye for prioritization and continuous optimization
• Technical skills in Zendesk, Looker, and Excel
• Experience with data modeling and statistical analysis
• Strong analytical problem-solving skills
• Self-directed and comfortable with ambiguity
• Effective presentation and communication skills
• Track record of working cross-functionally