Analyst, IT Support and Network

DrinkPAK • Pennsylvania, PA

2d • Onsite

About The Position

The Analyst, IT Support and Network provides frontline technology support at DrinkPAK’s beverage manufacturing facility in Philadelphia, Pennsylvania. This hands-on role sets up, maintains, and troubleshoots end-user hardware, network connectivity, and peripheral devices to help ensure uninterrupted plant operations. The position works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.

The role supports facility employees with Tier 1 helpdesk services, workstation setup and access for new hires, IT asset and inventory records, and periodic IT projects. The position operates in a manufacturing and warehouse environment and may require occasional off-hours or weekend support during maintenance windows or project activities.

DrinkPAK describes its culture through the values of Speed, Intensity, and Purpose: promptly addressing issues, adapting and persevering through challenges, taking ownership, and working collaboratively.

Requirements

• High school diploma or GED.
• At least 1–3 years of hands-on IT support experience in a corporate or industrial environment.
• Working knowledge of Windows 10/11 desktop, Windows Server, and enterprise network gear.
• Familiarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basics.
• Experience setting up and troubleshooting printers, cameras, and peripheral devices.
• Strong troubleshooting mindset and ability to work independently.
• Clear verbal and written communication skills.
• Ability to work in a manufacturing or plant environment, including standing, lifting equipment, and working in a warehouse setting.

Nice To Haves

• Associate's degree in IT, Computer Science, or a related field.
• Experience in a food and beverage manufacturing, co-packing, or warehouse environment.
• Exposure to IP camera systems such as Meraki, Hanwha, or similar.
• Familiarity with ITSM ticketing platforms such as ServiceNow, Freshservice, or similar.

Responsibilities

• Set up, configure, and image desktop and laptop computers for new and existing users.
• Install, configure, and troubleshoot networked and local printers and peripheral devices.
• Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment.
• Support and troubleshoot IP camera systems and video surveillance connectivity.
• Perform hardware break/fix tasks, including component replacement and equipment swaps.
• Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform.
• Provide Tier 1 helpdesk support to facility staff and escalate issues to the Network Support Manager or Shared Services team when needed.
• Assist with cabling, patch panel organization, and basic network closet upkeep.
• Support onboarding of new employees with workstation setup and basic system access.
• Maintain inventory of IT consumables, spare hardware, and peripheral stock.
• Follow IT security policies, acceptable use standards, and change management procedures.
• Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes.
• Perform other tasks as required.

Benefits

• PPO medical, dental, and vision insurance for employees and their dependents, 100% paid by the Company.
• Cell phone stipend.
• Annual discretionary bonus.
• 401(k) match program.
• Pet insurance.
• Life insurance.
• Enriching lifestyle accounts.
• Formal development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED