Network Support Analyst

Chariton Valley•Huntsville, MO

About The Position

Chariton Valley Communications Corporation is seeking a full-time Network Support Analyst to provide tier-two support for network issues. The role requires strong critical-thinking skills and the ability to troubleshoot with little or no guidance. The analyst must have, or be able to obtain within six months, an understanding of Metaswitch; some understanding of Innovative flows and how they work together; detailed knowledge of how Innovative processes orders and how to change, add, or delete scripts in Innovative; and an understanding of the infrastructure and how the Calix system works. The successful candidate makes quick decisions, works well with others, provides excellent customer service, communicates effectively in writing and verbally, and maintains a positive attitude. The role also requires a self-starter who can work with little supervision, operate a computer proficiently, and interpret and summarize complex data. The schedule varies as needed, including evenings and weekends, and includes an on-call rotation. The position calls for an associate degree or equivalent from a two-year college or technical/vocational school, or one year of related experience and/or training.

Requirements

Associate degree or equivalent from a two-year college or technical/vocational school, or one year of related experience and/or training.
Have or be able to obtain within six months an understanding of Metaswitch.
Have or be able to obtain within six months some understanding of Innovative flows and how they work together.
Have or be able to obtain within six months detailed knowledge of how Innovative processes orders and how to change, add, or delete scripts in Innovative.
Have or be able to obtain within six months an understanding of the infrastructure and how the Calix system works.
Excellent critical-thinking and troubleshooting skills, including the ability to work with little or no guidance.
Ability to make quick decisions and work well with others.
Excellent customer service skills, a positive attitude, and excellent written and verbal communication skills.
Self-starter able to work with little supervision.
Proficient at operating a computer and able to interpret and summarize complex data.
Availability for varying work hours, including evenings and weekends, and participation in an on-call rotation.

Responsibilities

Provide tier-two support for network issues.
Troubleshoot network issues with little or no guidance.
Understand Metaswitch, Innovative flows and order processing, Innovative scripts, and the Calix system and infrastructure.
Interpret and summarize complex data.
Participate in a schedule that varies as needed, including evenings and weekends, and an on-call rotation.