Network Support Analyst

Chariton Valley•Huntsville, MO

About The Position

Chariton Valley Communications Corporation is seeking a full-time Network Support Analyst to provide tier-two support for network issues. The role requires strong critical-thinking skills and the ability to troubleshoot independently, with little or no guidance. The analyst must have, or be able to obtain within six months, an understanding of Metaswitch; some understanding of Innovative flows and how they work together; detailed knowledge of how Innovative processes orders and how to change, add, or delete scripts in Innovative; and an understanding of the infrastructure and how the Calix system works. The schedule varies and may include evenings and weekends as needed, along with participation in an on-call rotation. The preferred educational background is an associate degree or equivalent from a two-year college or technical/vocational school, or one year of related experience and/or training. Chariton Valley Communications Corporation provides medical, dental, and life insurance, as well as 401(k) and retirement plans. The employer is an equal opportunity provider and employer.

Requirements

Have or be able to obtain within six months an understanding of Metaswitch.
Have or be able to obtain within six months some understanding of Innovative flows and how they work together.
Have or be able to obtain within six months detailed knowledge of how Innovative processes orders and how to change, add, or delete scripts in Innovative.
Have or be able to obtain within six months an understanding of the infrastructure and how the Calix system works.
Possess excellent critical-thinking skills and the ability to troubleshoot with little or no guidance.
Make quick decisions and work well with others.
Possess excellent customer-service skills and a positive attitude.
Possess excellent written and verbal communication skills.
Be a self-starter able to work with little supervision.
Be proficient at operating a computer and able to interpret and summarize complex data.
Possess an associate degree or equivalent from a two-year college or technical/vocational school, or have one year of related experience and/or training.

Responsibilities

Provide tier-two support for network issues.
Troubleshoot network issues with little or no guidance.
Develop or maintain knowledge of Metaswitch, Innovative flows and order processing, Innovative scripts, and the Calix system.
Work a varying schedule that may include evenings and weekends, and participate in an on-call rotation.