Analyst, Customer Experience

foodpanda's Central Operations is seeking an Analyst, Customer Experience to join their team in Kuala Lumpur, Malaysia. This role will focus on problem-solving through data analytics, operational excellence, and continuous process and product improvements. The ideal candidate will have a strong analytical mindset, be data-driven, and possess excellent stakeholder management skills. Responsibilities include analyzing data, implementing and monitoring AB tests, optimizing voucher constructs, benchmarking product performance, and proposing data-driven solutions. The successful candidate will have a bachelor's degree in a science-related field, at least 3 years of experience in e-commerce or similar industries, and the ability to think creatively and strategically.

• Analyze various data sources and craft proper AB tests
• Implement the test setup, monitor the test, and analyze the results using appropriate statistical methods
• Identify opportunities to optimize voucher constructs
• Benchmark and monitor the product performance and come up with ideas to improve the product by proposing data-driven solutions
• Communicate with global and local stakeholders to keep them involved in the product and excellent stakeholder management skills

• Bachelor's degree in science related fields
• 3 or more years working experience in industries like e-commerce, tech startups, consulting or similar industries
• Strong data sense with analytical skills and ability to leverage data to drive decision-making
• Strategic approach towards problem-solving combined with ability to think creatively to drive innovation

• Competitive salary and benefits package
• Opportunity to become a part of a Center of Excellence
• Focus on problem-solving through data analytics
• Continuous process and product improvements
• Opportunity to create and experiment with processes
• Data-driven decision-making
• Ability to work with cross-functional teams
• Analyze various data sources and implement AB tests
• Identify opportunities to optimize voucher constructs
• Benchmark and monitor product performance
• Excellent stakeholder management skills
• Bachelor's degree in science-related fields
• Strong analytical skills and ability to leverage data
• Strategic approach to problem-solving
• Clear communication and presentation skills
• Ability to automate repetitive tasks and generate efficient processes
• Self-motivated and proactive attitude
• Customer-centric mindset
• Ability to work independently and collaboratively
• Demonstrated project management skills
• Hands-on experience in MySQL, Python, and Google Suites
• Attention to detail
• Experience in statistical analysis and causal inference (preferred)
• Experience working with product squads (preferred)