Analyst Business Process Systems

Enbridge • Gastonia, NC

15h • Onsite

About The Position

The Analyst Business Process Systems supports the reliable operation and continuous improvement of CIS-related applications. The role maintains configurations, analyzes less complex business needs, and coordinates prioritized system enhancements. It is office-based, involves travel 25% of the time, and includes participation in an assigned on-call rotation.

Requirements

• A related university degree or technical diploma with limited experience, or a related certification and a minimum of five years of directly related experience.
• Proficient to advanced knowledge of related office software, company databases, company structure and standard operating procedures, and/or office communications technology.
• Basic understanding of business systems and industry requirements, with developing ability to analyze business processes and recommend solutions.
• Working knowledge of SQL for data extraction, reporting, validation, and table updates.
• Good verbal, written, presentation, interpersonal, organizational, planning, scheduling, and time-management skills.
• Ability to research customer issues, build trust and confidence, work with employees at all levels, and influence others without direct authority.
• Ability to manage multiple deadlines and associated pressure while maintaining accuracy, quality, self-control, and professional judgment.
• Ability to work independently as a self-starter, with achievement orientation, curiosity, adaptability, and concern for quality.
• Developing ability to apply rapidly changing technology to business needs, achieve results through others, and develop or deliver training.

Nice To Haves

• Experience with CC&B or another customer information system.
• Experience gathering requirements, writing system specifications, supporting application configurations, or coordinating enhancements.
• Exposure to unit, integration, and user acceptance testing, including defect identification and documentation.
• Experience coordinating assigned projects or workstreams and preparing stakeholder communications or presentations.

Responsibilities

• Maintain accurate configurations for CIS-related applications and customer-facing processes.
• Analyze less complex business problems, customer questions, issues, and innovation requests, and recommend practical system or process solutions.
• Prioritize and deliver system enhancements based on business impact, customer needs, risk, and established deadlines.
• Execute unit, integration, and user acceptance testing; document results; and identify, escalate, and track defects or requirement gaps.
• Develop and validate SQL queries and data requests to support reporting, analysis, decision-making, and problem resolution.
• Prepare communications and presentations about system issues, alternatives, enhancements, and implementation impacts.
• Participate in the assigned on-call rotation and respond to incidents to help keep business and CIS processes operational.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed