Ambulatory Operations and Informatics Specialist

The University of Kansas Health System•Shawnee Mission, KS

About The Position

The Ambulatory Operations and Informatics Specialist applies informatics expertise and collaborates with operational leadership, electronic health record (EHR) users, Revenue Cycle, and IT staff to develop and promote standard workflows, assess usability, and recommend optimizations. The specialist serves as the informatics lead on small- to medium-sized ambulatory projects, directing operational and informatics workflow analysis, design, build, testing, communications, KPI development, and escalation of barriers before and after go-live. The role focuses on understanding operational goals and driving optimizations toward them. The specialist rounds in clinics, supports ambulatory EHR optimization, and helps ensure operational goals, compliance standards, and a consistent experience for patients, providers, and staff. The role uses Lean methodologies to document standards and improve ambulatory efficiency, identifies and addresses barriers to standard workflow adoption, and collaborates across departments including IT, Revenue Cycle, operations, and organizational leadership. It also supports distributed build and user-level personalization, triages optimization requests, coaches and mentors teammates, and updates program documents as directed. Certification or proficiency in the assigned Epic application, or demonstrated learning of another assigned application, must be obtained within six months of employment or assignment. A professional clinical license or certification in Kansas or Missouri is required. The position requires reliable transportation for meetings and user support across multiple locations; up to 10% overnight travel may be needed.

Requirements

Bachelor's degree.
Three or more years of informatics experience.
Three or more years of direct patient care experience.
Literature search and review experience.
Professional clinical license or certification in Kansas or Missouri.
Epic proficiency or certification within the specified period, as designated by role requirements.
Knowledge of computers and desktop software, including basic knowledge of Microsoft products.
Ability to work autonomously, demonstrating self-motivation and creativity.
Good communication, writing, organizational, and presentation skills.
Ability to interact effectively with multidisciplinary teams, including physicians, administrative staff, clinical personnel, and peers.
Persistence in solving problems and ability to work with limited resources within designated time restraints.
Ability to receive verbal communications from users, vendors, and other employees in English and communicate verbally with them in English.
Ability to read technical documentation manuals, use a computer, receive directions, and follow through to completion.
Ability to solve common design and development problems and apply critical-thinking and interpersonal skills.
Reliable transportation to attend meetings and support users in multiple locations.

Responsibilities

Lead small- and medium-sized department-focused projects.
Lead operational and informatics workflow analysis, design, build, testing, communications planning, KPI development, and escalation of barriers before and after go-live.
Ensure standard workflows are implemented at go-live and follow system life-cycle and transformation standards.
Guide project team members in taking changes through technology governance bodies.
Apply knowledge of regulatory, compliance, and quality standards for EHR documentation to optimize standard work and system build.
Round in clinics to understand operational workflows.
Participate in ambulatory EHR optimization efforts to support operational goals and compliance standards.
Provide change-management knowledge to teammates and operational leaders.
Research and advise leadership on best practices using benchmarking resources such as Epic User Web, GPIN, MGMA, and the Access Collaborative.
Participate in the distributive build program and support user-level personalization and expanded distributed-builder scope.
Triage optimization requests, obtain necessary build requirements, and ensure requests align with operational goals and direction.
Establish relationships with ambulatory department and division leadership, physicians, and allied health staff.
Collaborate with IT, Revenue Cycle, operations, and organizational leadership to execute changes to standard work.
Review, analyze, and optimize patient and user experiences using informatics principles.
Use Lean methodologies, including PDCA and SOP documentation, to document standards and improve ambulatory efficiency.
Identify opportunities to adopt standard workflows and remove clinic barriers to adoption.
Escalate issues to ambulatory or information technology teams as appropriate.
Coach and mentor team members.
Update ambulatory informatics and operations program standard documents as directed by team leads and leadership.
Obtain assigned Epic application certification or proficiency, or demonstrate learning of another assigned application, within six months of employment or assignment.