Ambulatory Informatics Specialist

McLaren Health Care•Grand Blanc, MI

About The Position

Provides Cerner Millenium user education and informatics support to physicians and clinic support staff throughout the ambulatory network. Participates in the planning, development, training, implementation, evaluation, and maintenance of assigned clinical information systems, and supports additional clinical informatics systems as needed. Facilitates communication with clinical end users while collaborating directly with other IT business units. The role provides EMR training and in-clinic adoption support, monitors and audits system usage and performance, helps resolve issues, and works with users to improve clinical documentation, workflows, and efficiency. It also supports curriculum development and helps operational leaders plan, implement, and measure effective use of EMR technology.

Requirements

  • Bachelor’s degree in Information Technology, Business, Education, Communications, or a related field.
  • One year of training experience.
  • Ability to travel to all McLaren Regions.

Nice To Haves

  • One year of Cerner Millennium/Power Chart experience.
  • One year of IT experience.
  • Knowledge of medical terminology.

Responsibilities

  • Provide EMR training to physicians and clinic support staff according to OneMcLaren training standards for their job roles, and serve as an informatics resource to ambulatory offices.
  • Monitor and audit EMR systems for consistent use, conduct follow-up visits to address learning gaps, and monitor system performance.
  • Troubleshoot system errors with end users and work with the IT applications team to resolve them.
  • Help physicians and support staff improve knowledge of EMR functionality, clinical documentation, efficiency, and workflow practices.
  • Incorporate new curriculum as requested, identify learning objectives, and select cost-effective delivery methods for training in a variety of settings.
  • Provide hands-on, in-clinic support to physicians and clinic support staff during system adoption.
  • Assist operational leaders with planning, coordinating, implementing, and measuring effective EMR use through workflow analysis and structured reporting.
  • Assist with developing operational goals and workflow solutions to achieve goals and improve efficiency.
  • Participate in planning, developing, training, implementing, evaluating, and maintaining assigned clinical information systems.
  • Facilitate communication with clinical end users and collaborate with other IT business units.
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