Clinical Informatics Specialist III - Ambulatory Clinic Support

EvergreenHealth•Kirkland, WA

2d•$103,667 - $165,859

About The Position

Functions as a liaison between EvergreenHealth’s clinical areas and the IT department, determining needs and requirements for clinical applications in acute, ambulatory, and home care settings. Responsible for the analysis, evaluation, development, implementation, support, updating, and integrity of clinical systems. Performs workflow analysis of multidisciplinary healthcare provider activities and translates findings into optimal system design and content for organizational and unit-based practice. Collaborates with IT leadership and the clinical community, providing guidance and oversight of clinical systems projects and initiatives and communicating with stakeholders. Leads documentation strategy changes, identifies needs for new clinical systems, develops specifications for clinical applications and system functionality, and fulfills roles in EMR evaluation, acquisition, development, education, implementation, management, and ongoing support. Plans and manages projects, develops and maintains planning documents, implements project audits and reviews, reports initiative progress, participates in regulatory and compliance audits, and identifies system deficiencies and improvement opportunities. Leads multidisciplinary teams in EMR specification and design; develops and conducts testing; trains staff and providers; creates learning materials; applies change management; monitors workflow and system performance; and provides onsite, remote, and rotating on-call support as needed.

Requirements

Bachelor’s degree in healthcare and/or Information Sciences.
Licensed healthcare professional, such as RN, RT, or PT.
Five years of direct work experience in an acute care, ambulatory, or home care setting.
Four years of work experience in a Clinical Informatics role.
Epic certification in relevant applications, with additional certifications required within a specified timeframe.
Experience evaluating and implementing healthcare-wide informatics systems.
Knowledge of medical terminology and healthcare workflows.
Proficiency and strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
Ability to persuade and train physicians and staff to adopt new workflows and tools; strong knowledge of change management.
Knowledge of adult learning and training methods.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete assignments accurately and on time.
Excellent verbal and written communication skills.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, and maintain a positive attitude.
Ability to manage multiple responsibilities and prioritize work schedules.
Strong competency mapping real-life nursing and physician practices to informatics applications.
Knowledge of systems analysis, workflow planning, business requirements gathering, and translating requirements into functional specifications.
Broad knowledge of hospital operations and associated technologies.
Ability to read and understand technical manuals, procedural documentation, and healthcare guides.
Ability to explain technical information clearly to non-technical audiences.
Familiarity with project management, quality assurance, and information systems design.
Awareness of current IT security standards, applicable privacy laws, and Joint Commission accreditation standards.
Ability to lead and recommend documentation strategy changes to meet current safety and quality trends.

Nice To Haves

Master’s degree in Clinical Informatics or a relevant field.

Responsibilities

Collaborate with IT leadership and clinical teams, serving as a liaison and providing guidance and oversight for clinical systems projects and initiatives.
Lead and recommend documentation strategy changes to address current safety and quality trends.
Identify needs for new clinical systems, including patient registries, CPOE, EMR, PACS, interface engines, and other technologies.
Develop specifications for clinical application design and successful implementation, including new functionality across the organization.
Participate in evaluation, acquisition, development, education, implementation, management, and ongoing support of the EMR.
Integrate clinical and IT needs by translating business requirements using appropriate reporting tools and methodologies.
Plan and organize daily activities and short- and long-term projects; produce and maintain planning documents.
Develop and implement auditing and review processes to ensure project goals and objectives are met.
Deliver regular reports on clinical systems initiatives and communicate project status, resource needs, and issues to peers and management.
Participate in regulatory and compliance audits and inquiries.
Report application and system deficiencies and facilitate reporting of improvement suggestions.
Lead, facilitate, and consult with multidisciplinary teams on EMR specification and design for order management, clinical data repositories, documentation, clinical pathways, and clinical and operational decision support.
Develop unit, functional, and integration test plans; conduct and report application, system, and performance testing.
Conduct staff and provider training and assist with monitoring competencies in EMR use.
Work with IT analysts, clinical subject-matter experts, and educational resources to develop training materials, end-user documentation, and learning aids.
Serve as an expert resource by anticipating and identifying educational, procedural, and functional problems associated with EMR implementation.
Apply change management principles and help staff transition from current processes to automated systems.
Monitor the effect of systems on user and departmental workflows and incorporate findings into enhancements.
Provide onsite and remote support during implementations and as needed; participate in rotating on-call coverage as necessary.
Monitor system performance, report anomalies, errors, inaccuracies, or inefficiencies to IT, and make recommendations.
Perform other duties as assigned.