Clinical Informatics Specialist II - Ambulatory Clinical Support

EvergreenHealth•Kirkland, WA

About The Position

The Clinical Informatics Specialist II serves as a liaison between EvergreenHealth’s clinical areas and the IT department, identifying clinical application needs in acute, ambulatory, and home care settings. The role works with staff and physicians to optimize clinical systems through workflow analysis, system design, education, training, quality outcomes, and ongoing support. This position supports Women and Children’s services by optimizing Epic Stork workflows across inpatient and ambulatory settings. It helps ensure safe, efficient, and accurate maternal-child health documentation, including fetal monitoring integration and coordinated care across the continuum. The specialist collaborates with providers, nurses, and ancillary staff and supports Epic build and testing, obstetric workflows, and integration of OB-specific devices and systems. The role analyzes multidisciplinary workflows and translates clinical needs into system specifications and enhancements. It leads and consults with clinical work teams, develops and conducts testing, trains users, provides implementation and ongoing support, manages service requests, and assists with change management. It also coordinates documentation improvements, maintains user materials, monitors system performance and workflow impacts, communicates changes, and contributes to application projects throughout their life cycle. Rotating after-hours support may be required.

Requirements

Bachelor’s degree in Healthcare and/or Information Sciences, or licensure as a healthcare professional such as RN, RT, or PT.
Five years of direct work experience in an acute care, ambulatory, or home care setting.
Knowledge of medical terminology and healthcare workflows.
Proficiency and strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
Knowledge of Epic.
Ability to persuade and train physicians and staff to adopt new workflows and tools, with strong knowledge of change management.
Knowledge of adult learning and training methods.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete assignments accurately and on time.
Excellent verbal and written communication skills.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, and maintain a positive attitude.
Ability to manage multiple responsibilities and prioritize work schedules.
Competency in mapping real-life nursing and physician practices to informatics applications.
Strong knowledge of systems analysis, workflow planning, business requirements gathering, and translation into functional specifications.
Broad knowledge of healthcare operations and associated technologies.
Ability to read and understand technical manuals, procedural documentation, and healthcare guides.
Ability to explain technical terminology to nontechnical audiences.
Familiarity with project management, quality assurance, and information systems design.
Awareness of current IT security standards, applicable privacy laws, and Joint Commission accreditation standards.
Ability to lead and recommend documentation strategy changes to meet current safety and quality trends.

Nice To Haves

Proficiency with Epic EMR applications.
Bachelor’s degree in Healthcare and/or Information Sciences.

Responsibilities

Work with users to define clinical system content requirements and ensure successful integration into workflows.
Analyze multidisciplinary healthcare workflows and translate findings into optimal system design and content for organizational and unit-based practice.
Lead, facilitate, and consult with multidisciplinary teams on EMR specifications and design for order management, clinical data repositories, documentation, clinical pathways, and decision support.
Develop unit, functional, and integration test plans; conduct testing and report application, system, and performance results.
Conduct staff and provider training and help monitor competencies in EMR use.
Work with educational resources to develop training curricula, end-user documentation, and learning aids.
Anticipate and identify educational, procedural, and functional issues associated with EMR implementation; apply change management principles to support transitions to automated processes.
Monitor system impacts on user and departmental workflows and incorporate findings into system enhancements.
Work with clinicians across departments to identify ways clinical information systems can support and improve clinical processes.
Provide onsite and remote support during application implementations and as needed.
Coordinate with IT Customer Support to provide responsive support to end users.
Serve as a primary contact and mentor for clinical information systems super users across departments.
Facilitate interdepartmental communication and act as a liaison between IT and other health system departments.
Prepare educational materials, newsletters, and supporting documentation; maintain accurate user documentation.
Participate in departmental meetings to provide education and help resolve issues.
Improve clinician documentation through job aids, training, and quality improvement strategies.
Train and instruct clinical users on software features, operation, and usage.
Manage and troubleshoot service requests, resolve issues, and provide timely feedback to end users.
Proactively prevent issues and resolve problems using assessment, evaluation, planning, and communication.
Take rotating call as necessary to provide after-hours user support.
Develop and communicate EMR change control procedures and clinical updates.
Monitor system performance, report anomalies, errors, inaccuracies, or inefficiencies to IT, and make recommendations.
Complete assigned project tasks according to schedules for application maintenance and life-cycle work, including implementations and upgrades.
Perform other duties as assigned.