Clinical Informatics Specialist III - Ambulatory Clinic Support

EvergreenHealth•Kirkland, WA

About The Position

The Clinical Informatics Specialist III serves as a liaison between EvergreenHealth’s clinical areas and IT, determining needs and requirements for clinical applications across acute, ambulatory, and home care settings. The role analyzes, evaluates, develops, implements, supports, updates, and maintains the integrity of clinical systems. It analyzes multidisciplinary healthcare workflows and translates them into effective system design and content for organizational and unit-based practice. The specialist works with clinical and IT stakeholders on clinical systems projects, EMR evaluation and implementation, workflow and documentation improvements, project planning, testing, training, change management, and ongoing system support. The position provides onsite and remote support and participates in a rotating on-call schedule as necessary.

Requirements

Bachelor’s degree in healthcare and/or Information Sciences.
Licensed healthcare professional, such as an RN, RT, or PT.
Five years of direct work experience in an acute care, ambulatory, or home care setting.
Four years of work experience in a Clinical Informatics role.
Epic certification in relevant applications, with additional certifications required within a specified timeframe.
Experience evaluating and implementing healthcare-wide informatics systems.
Knowledge of medical terminology and healthcare workflows.
Proficiency and strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
Ability to persuade and train physicians and staff to adopt new workflows and tools; strong knowledge of change management.
Knowledge of adult learning and training methods.
Ability to maintain confidentiality of medical, financial, and legal information.
Accuracy and timeliness in completing work assignments.
Excellent verbal and written communication skills.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, and maintain a positive attitude.
Ability to manage multiple responsibilities and prioritize work schedules.
Strong competency in mapping real-life nursing and physician practices to informatics applications.
Strong knowledge of systems analysis, workflow planning, business requirements gathering, and translating requirements into functional specifications.
Broad knowledge of hospital operations and associated technologies.
Ability to read and understand technical manuals, procedural documentation, and healthcare guides.
Ability to explain technical language clearly to non-technical audiences.
Familiarity with project management, quality assurance, and information systems design.
Awareness of current IT security standards, applicable privacy laws, and Joint Commission accreditation standards.
Ability to lead and recommend documentation strategy changes to address current safety and quality trends.

Nice To Haves

Master’s degree in Clinical Informatics or a relevant field.

Responsibilities

Collaborate with IT leadership and clinical teams, serving as a liaison and providing guidance and oversight for clinical systems projects and initiatives.
Lead and recommend documentation strategy changes to address current safety and quality trends.
Identify the need for new clinical systems and develop specifications for clinical applications and new functionality in existing systems.
Participate in the evaluation, acquisition, development, education, implementation, management, and ongoing support of the EMR.
Translate clinical business needs into system and reporting requirements, and coordinate integration between clinical areas and IT.
Plan and organize day-to-day activities and short- and long-term projects; prepare and maintain planning documents.
Develop and implement audits and reviews to assess whether project goals and objectives are met, and report initiative results and progress.
Communicate project status, resource needs, and issues to peers and management in a timely manner.
Participate in regulatory and compliance audits and inquiries; report system deficiencies and facilitate suggestions for improvements.
Lead and consult with multidisciplinary healthcare teams on EMR specifications and design for order management, clinical data, documentation, clinical pathways, and decision support.
Develop unit, functional, and integration test plans; conduct and report application, system, and performance testing.
Train staff and providers, assist with competency monitoring, and work with IT analysts, clinical subject-matter experts, and education resources to develop training materials and user documentation.
Anticipate and address educational, procedural, and functional issues related to EMR implementation; apply change-management principles and help staff transition to automated processes.
Monitor system effects on user and departmental workflows and use findings to inform system enhancements.
Provide onsite and remote support during implementations and as needed; participate in rotating on-call coverage as necessary.
Monitor system performance, report anomalies, errors, inaccuracies, or inefficiencies to IT, and make recommendations.