Clinical Informatics Specialist III - Ambulatory Clinic Support

EvergreenHealth•Kirkland, WA

19h

About The Position

The Clinical Informatics Specialist III serves as a liaison between EvergreenHealth’s clinical areas and IT, identifying clinical application needs across acute, ambulatory, and home care settings. The role analyzes, evaluates, develops, implements, supports, updates, and maintains the integrity of clinical systems. It performs multidisciplinary workflow analysis and translates clinical practice into effective system design and content. The specialist guides clinical systems projects and initiatives, develops requirements and specifications, supports EMR evaluation and implementation, and coordinates clinical and IT stakeholders. The role includes project planning and reporting, auditing, testing, regulatory support, staff and provider education, change management, workflow monitoring, and onsite or remote user support. Rotating on-call duties may be required.

Requirements

Bachelor’s degree in healthcare and/or Information Sciences.
Licensed healthcare professional, such as RN, RT, or PT.
Five years of direct work experience in an acute care, ambulatory, or home care setting.
Four years of work experience in a Clinical Informatics role.
Epic certification in relevant applications, with additional certifications required within a specific timeframe.
Experience evaluating and implementing healthcare-wide informatics systems.
Knowledge of medical terminology and healthcare workflows.
Proficiency and strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
Strong change-management knowledge and ability to persuade and train physicians and staff to adopt new workflows and tools.
Knowledge of adult learning and training methods.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete assignments accurately and in a timely manner.
Excellent verbal and written communication skills.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, and maintain a positive attitude.
Ability to manage multiple simultaneous responsibilities and prioritize work schedules.
Competency in mapping nursing and physician practices to informatics applications.
Strong knowledge of systems analysis, workflow planning, business requirements gathering, and translating requirements into functional specifications.
Broad knowledge of hospital operations and associated technologies.
Ability to read and understand technical manuals, procedural documentation, and healthcare guides.
Ability to explain technical information in accessible language to non-technical audiences.
Familiarity with project management, quality assurance, and information systems design.
Awareness of current IT security standards, applicable privacy laws, and Joint Commission accreditation standards.
Ability to lead and recommend documentation strategy changes to address safety and quality trends.

Nice To Haves

Master’s degree in Clinical Informatics or a relevant field.

Responsibilities

Collaborate with IT leadership and the clinical community, serving as a liaison and providing guidance and oversight for clinical systems projects and initiatives.
Lead and recommend documentation strategy changes in response to safety and quality trends.
Identify needs for clinical systems and develop specifications for new applications and functionality in existing systems.
Participate in evaluation, acquisition, development, education, implementation, management, and ongoing support of the EMR.
Translate clinical business needs into system designs and reporting approaches in partnership with clinical areas and IT.
Plan and organize daily activities and short- and long-term projects, maintaining high-quality planning documents.
Develop and implement audits and reviews to assess whether project goals and objectives are met.
Provide regular reports on clinical systems initiatives and communicate project status, resource needs, and issues to peers and management.
Participate in regulatory and compliance audits and inquiries; report system deficiencies and facilitate suggestions for improvement.
Lead, facilitate, and consult with multidisciplinary teams on EMR specifications and design, including order management, clinical data repositories, documentation, clinical pathways, and decision support.
Develop unit, functional, and integration test plans; conduct and report application, system, and performance testing.
Provide formal and informal training to staff and providers and assist in monitoring EMR competencies.
Work with IT analysts, clinical subject matter experts, and educational resources to develop training materials, end-user documentation, and learning aids.
Anticipate and address educational, procedural, and functional problems related to EMR implementation.
Apply change management principles and assist staff in transitioning from existing processes to automated systems.
Monitor the effect of systems on user and departmental workflows and incorporate findings into system enhancements.
Provide onsite and remote support during application implementations and as needed; participate in rotating on-call coverage as necessary.
Monitor system performance, report anomalies, errors, inaccuracies, or inefficiencies to IT, and make recommendations.
Perform other duties as assigned.