Clinical Informatics Specialist II - Ambulatory Clinical Support

EvergreenHealth•Kirkland, WA

2d•$98,717 - $157,976

About The Position

The Clinical Informatics Specialist II serves as a liaison between EvergreenHealth’s clinical areas and the IT department, identifying clinical application needs and requirements across acute, ambulatory, and home care settings. The role works with staff and physicians to optimize clinical system use through education, training, quality outcomes, and support aligned with organizational goals. It analyzes multidisciplinary healthcare workflows and translates them into effective system design and content. This position supports Women and Children’s services by optimizing Epic Stork workflows across inpatient and ambulatory settings. It helps ensure safe, efficient, and accurate maternal-child health documentation, including fetal monitoring integration and coordinated care across the continuum. The specialist collaborates with providers, nurses, and ancillary staff and applies clinical workflow knowledge and Epic build and testing experience. The role leads or supports EMR requirements definition, design, testing, implementation, training, maintenance, and enhancement. It provides user support, monitors system performance and workflow impact, supports change management, and coordinates clinical documentation improvement. The position also serves as a resource and mentor for clinical system super users, maintains user documentation and educational materials, and participates in rotating after-hours support as necessary.

Requirements

Bachelor’s degree in Healthcare and/or Information Sciences, or be a licensed healthcare professional (RN, RT, PT, etc.).
Five years of direct work experience in an acute care, ambulatory, or home care setting.
Knowledge of medical terminology and healthcare workflows.
Proficiency and strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
Knowledge of Epic.
Ability to persuade and train physicians and staff to adopt new workflows and tools, with strong knowledge of change management.
Knowledge of adult learning and training methods.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete work accurately and in a timely manner.
Excellent verbal and written communication skills.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, and maintain a positive attitude.
Ability to manage simultaneous responsibilities and prioritize work scheduling.
Strong competency in mapping real-life nursing and physician practices to informatics applications.
Strong knowledge of systems analysis, workflow planning, business requirements gathering, and translating requirements into functional specifications.
Broad knowledge of healthcare operations and associated technologies.
Ability to read and understand technical manuals, procedural documentation, and healthcare guides.
Ability to translate technical terminology for non-technical audiences.
Familiarity with project management, quality assurance, and information systems design.
Awareness of current IT security standards, applicable privacy laws, and Joint Commission accreditation standards.
Ability to lead and recommend documentation strategy changes to meet current safety and quality trends.

Nice To Haves

Proficiency with Epic EMR applications.
Bachelor’s degree in healthcare and/or Information Sciences.

Responsibilities

Work with users to define system requirements for content and integration into workflows.
Analyze multidisciplinary healthcare provider workflows and translate them into system design and content for organizational and unit-based practice.
Lead, facilitate, and consult with multidisciplinary teams on EMR specifications and design for order management, clinical data repositories, documentation, clinical pathways, and decision support.
Develop unit, functional, and integration test plans; conduct testing and report application, system, and performance results.
Provide formal and informal staff and provider training and assist in monitoring EMR competencies.
Develop training curricula, end-user documentation, learning aids, educational materials, and ongoing user communications with educational resources.
Anticipate and identify educational, procedural, and functional problems associated with EMR implementation, and serve as an expert resource to staff.
Apply change management principles and help staff transition from current processes to automated systems.
Monitor system impact on user and departmental workflows and incorporate findings into system enhancements.
Work with clinicians across departments to identify opportunities for clinical information systems to support and enhance clinical processes.
Provide onsite and remote support during implementations and as needed, coordinating with IT Customer Support services.
Serve with the Clinical Informatics Team as a primary contact and mentor for clinical information system super users.
Facilitate interdepartmental communication and liaise between IT and other health system departments.
Maintain accurate user documentation and participate in departmental meetings to provide education and help resolve issues.
Improve clinician documentation through job aids, training, and quality improvement strategies.
Train and instruct clinical users on software features, operation, and usage.
Manage and troubleshoot Service Requests, apply resolutions, and provide timely feedback to end users.
Contribute to issue prevention and problem resolution through assessment, evaluation, planning, and communication.
Take rotating call as necessary for after-hours user support.
Develop and communicate EMR change-control procedures and clinical updates.
Monitor system performance, report anomalies, errors, inaccuracies, or inefficiencies to IT, and make recommendations.
Complete assigned project schedule tasks for application maintenance throughout the lifecycle, including implementations and upgrades.
Perform other duties as assigned.