Amazon Account Manager

Hadley Designs

2h•Remote

About The Position

Hadley Designs is seeking an experienced Amazon Account Manager to take end-to-end ownership of a multi-million-dollar group of products on Amazon. The role combines product management, merchandising, and business ownership, with accountability for growing net profit as well as sales. The position is part of a small, high-performing Amazon team and reports to the leader of the Amazon channel. Candidates with experience building brands across e-commerce, direct-to-consumer, or marketplace environments are welcome. The Account Manager will make decisions about pricing, listings, imagery, promotions, and inventory; analyze the competitive landscape; and identify product and format opportunities both within and outside Amazon. They will use advertising, experiments, listing improvements, and inventory planning as levers to improve profitability and strengthen the brand experience. The role also includes using AI workflows to reduce routine work and providing clear weekly updates on results, risks, and next steps. During the first 90 days, the successful candidate is expected to learn the brand, catalog, expectations, and SOPs; assess the competitive landscape; take ownership of weekly catalog performance and make initial decisions to protect margins and improve results; bring forward product and format ideas with at least one relaunch in motion; and propose an improvement to an existing way of working.

Requirements

At least 3 years of experience owning a product line or catalog end to end as a business in Amazon, e-commerce, or marketplaces.
Strong visual judgment and the ability to recognize what performs well on a product page.
Ability to analyze competitors and markets and explain the reasoning behind decisions.
Ability to identify trends and turn them into product or format ideas.
Knowledge of tactics to grow net profit and experience protecting margin and price.
Deep, hands-on experience with Amazon Seller Central and Amazon advertising.
Daily use of AI to increase productivity; AI capability is a must-have.
Experience with a CRM and documented SOPs, and interest in helping develop how the company uses them.
Strong organization, attention to detail, and follow-through.
Clear, confident spoken and written English.
Coachable and quick to learn the company's approach, while confident enough to challenge existing practices.

Responsibilities

Own the end-to-end performance of an assigned catalog group, including revenue, net profit, pricing, advertising, and inventory.
Make decisions about pricing, listings, imagery, promotions, and inventory to improve catalog performance.
Analyze competitors and the market across merchandising, listings, imagery, and pricing, and respond strategically.
Identify product and format ideas from Amazon, other platforms such as Etsy, TikTok, and Pinterest, and broader trends.
Develop and execute product and format relaunches to improve the catalog.
Improve how products appear and compete on Amazon, including main images, packaging, and format.
Strengthen the brand experience on Amazon to protect margins and support higher prices.
Use advertising, listings, experiments, and inventory planning with the supply chain team to improve profitability.
Build and use AI workflows to handle routine work and focus time on catalog-growth decisions.
Provide clear weekly reporting on results, risks, and next steps.
Learn and follow the brand's expectations, catalog standards, and SOPs while bringing forward improvements.