National Account Manager (Amazon)

Medline • Northfield, MN

7d

About The Position

The National Account Manager independently manages the strategy and performance of Amazon. The role owns customer growth, AGM and profitability, forecasting, pricing, promotions, and cross-functional execution. The NAM uses customer, market, and financial insights to develop account recommendations, drive profitable growth, and manage customer and business decisions within established parameters. The role requires moderate to frequent business travel, including for customer meetings, business reviews, negotiations, key events, and other business needs, both within and out of state.

Requirements

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• At least 5 years of sales, account management, eCommerce, or related experience.
• Experience managing Amazon required.
• Understanding of eCommerce fundamentals, including product content, availability, digital advertising, and online pricing and promotions.
• Strong knowledge of sales strategy, trade and category management, customer economics, and retail marketing concepts and practices.
• Demonstrated ability to execute account strategies, sales plans, and commercial initiatives that support profitable growth.
• Strong analytical skills and sound judgment in interpreting customer, market, and financial trends to develop recommendations, support forecasting, and inform account decisions.
• Ability to operate independently and take ownership of customer and business initiatives within established parameters.
• Strong executive communication skills, including the ability to present business recommendations and strategic proposals to senior internal and external leadership.
• Strong cross-functional collaboration skills and ability to coordinate solutions to customer and business challenges.
• Moderate to frequent travel for business purposes, including customer meetings, business reviews, negotiations, key events, and other business needs, both within and out of state.

Nice To Haves

• Amazon 1P management strongly preferred.
• Amazon Vendor Central experience strongly preferred.

Responsibilities

• Develop and execute short- and long-term account plans that support profitable growth and align with broader business priorities.
• Use customer, market, and financial insights to identify growth opportunities and optimize product, program, pricing, assortment, content, and promotional strategies.
• Own the sales budget for assigned accounts, including forecasting, performance tracking, and identifying risks and opportunities to achieve net sales and AGM/profitability goals.
• Manage customer programs, rebates, promotions, profitability, and other commercial investments within established parameters; identify opportunities to improve profitability and reduce costs.
• Conduct internal and external account business reviews to evaluate performance, identify risks and opportunities, and align on account priorities and actions.
• Assess competitive price and brand positioning for assigned accounts and make recommendations that support sales growth, profitability, and customer objectives.
• Partner cross-functionally to identify and support new product and commercialization opportunities, including product launch planning and customer adoption.
• Develop sales forecasts and customer business cases using financial, market, and account insights to support planning, investment decisions, and profitable growth.
• Monitor customer, category, market, competitive trends, pricing, promotions, product performance, and emerging opportunities; translate insights into account recommendations and actions.
• Develop and deliver customer sales presentations incorporating account performance, customer needs, product opportunities, and business recommendations.

Benefits

• Health insurance
• Life insurance
• Disability insurance
• 401(k) contributions
• Paid time off
• Continuing education and training
• Bonus and/or incentive eligibility
• Employee Assistance Program, Employee Resource Groups, and Employee Service Corp access for employees working less than 30 hours per week on average

What This Job Offers

• Job Type: Full-time
• Career Level: Senior