National Account Manager (Amazon)

Medline Industries, LP•Northfield, IL

2d•$116,000 - $174,000

About The Position

The National Account Manager independently manages the strategy and performance of Amazon. The role owns customer growth, AGM/profitability, forecasting, pricing, promotions, and cross-functional execution with partners including Finance, Supply Chain, Inventory Management, Category Management, Marketing, and Product Divisions. The NAM applies customer, market, and financial insights to develop account recommendations, drive profitable growth, and manage customer and business decisions within established parameters. The position develops account plans, oversees sales budgets and commercial investments, evaluates performance, and identifies opportunities and risks. It partners across functions on product launches and commercialization, prepares forecasts and business cases, monitors market and competitive trends, and delivers customer sales presentations. Moderate to frequent business travel is required, including for customer meetings, reviews, negotiations, and events. Medline Industries, LP offers a competitive total rewards package, continuing education and training, and career-growth potential. The anticipated annual salary range is $116,000–$174,000; actual pay varies by location, education, experience, skills, and abilities. The role is eligible for bonus and/or incentive compensation. Benefits for employees working an average of 30 or more hours per week include health insurance, life and disability insurance, 401(k) contributions, and paid time off. Medline is an equal opportunity employer and emphasizes belonging, diversity, and inclusion.

Requirements

Bachelor’s degree in Business, Marketing, Sales, or a related field.
At least 5 years of sales, account management, eCommerce, or related experience.
Experience managing Amazon is required.
Understanding of eCommerce fundamentals, including product content, availability, digital advertising, online pricing, and promotions.
Strong knowledge of sales strategy, trade and category management, customer economics, and retail marketing concepts and practices.
Demonstrated ability to execute account strategies, sales plans, and commercial initiatives that support profitable growth.
Strong analytical skills and sound judgment in interpreting customer, market, and financial trends to develop recommendations, support forecasting, and inform account decisions.
Ability to operate independently and take ownership of customer and business initiatives within established parameters.
Strong executive communication skills and ability to present business recommendations and strategic proposals to senior internal and external leadership.
Strong cross-functional collaboration skills and ability to coordinate solutions to customer and business challenges.
Moderate to frequent travel required for business purposes.

Nice To Haves

Amazon 1P management experience strongly preferred.
Amazon Vendor Central experience strongly preferred.

Responsibilities

Develop and execute short- and long-term account plans that support profitable growth and align with broader business priorities.
Use customer, market, and financial insights to identify growth opportunities and optimize product, program, pricing, assortment, content, and promotional strategies.
Own the sales budget for assigned accounts, including forecasting, performance tracking, and identifying risks and opportunities to support net sales and AGM/profitability goals.
Manage customer programs, rebates, promotions, profitability, and other commercial investments within established parameters; identify ways to improve profitability and reduce costs.
Conduct internal and external account business reviews to evaluate performance, identify risks and opportunities, and align on priorities and actions.
Assess competitive price and brand positioning and recommend actions that support sales growth, profitability, and customer objectives.
Partner cross-functionally to support new product and commercialization opportunities, including launch planning and customer adoption.
Develop sales forecasts and customer business cases using financial, market, and account insights to support planning and investment decisions.
Monitor customer, category, market, competitive, pricing, promotional, and product-performance trends; translate insights into account recommendations and actions.
Develop and deliver customer sales presentations incorporating account performance, customer needs, product opportunities, and business recommendations.
Travel for business purposes, including customer meetings, business reviews, negotiations, key events, and other business needs, within and out of state.

Benefits

Health insurance
Life insurance
Disability insurance
401(k) contributions
Paid time off
Continuing education and training
Employee Assistance Program access for employees working fewer than 30 hours per week
Employee Resource Groups
Employee Service Corp
Bonus and/or incentive eligibility