Amazon Account Manager

Blue Wheel Media • Chicago, IL

1d

About The Position

Blue Wheel is a digital performance marketing agency that helps brands connect people, platforms, and insights to drive growth across modern commerce. It has more than 100 team members and four offices across the United States. The company describes its culture as encouraging curiosity, expecting ownership, valuing collaboration, and earning trust through action.

The Amazon Account Manager serves as the primary strategic partner and point of contact for a portfolio of Amazon clients. The role manages client relationships, coordinates cross-functional teams, and helps ensure marketplace strategies are successfully executed to drive client growth. Working with specialists across advertising, content, creative, analytics, and operations, the Account Manager connects marketplace performance insights to recommendations aligned with client goals.

In the first 30 days, the new hire will learn assigned clients’ needs and goals, become familiar with account performance and existing strategies, build relationships with internal specialists, and align on account priorities, timelines, and upcoming deliverables.

Requirements

• 3–5 years of experience in digital commerce, marketplace management, or eCommerce account management.
• Hands-on experience working with Amazon Seller Central and Vendor Central.
• Strong understanding of the Amazon ecosystem, including catalog management, retail readiness, advertising strategy, and performance analytics.
• Previous experience in a client-facing account management role, ideally within an agency or marketplace consulting environment.
• Strong communication and presentation skills, with the ability to confidently lead client and internal conversations.
• Strong project management and organizational skills, including the ability to manage multiple clients, projects, and priorities in a fast-paced environment.
• Ability to analyze performance data and translate insights into clear, actionable recommendations.
• Proactive, detail-oriented, collaborative, and curious about evolving marketplace trends and opportunities.

Nice To Haves

• Experience managing or supporting Amazon Advertising campaigns, including Sponsored Products, Sponsored Brands, and DSP.
• Experience managing budgets, forecasts, and performance reporting.
• Proficiency in Microsoft Excel, PowerPoint, and AI tools.
• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Agency or consulting experience.

Responsibilities

• Serve as the primary point of contact for a portfolio of Amazon clients, build strong relationships, and act as a trusted advisor on Amazon strategy.
• Lead regular client meetings, including performance reviews, strategic discussions, and quarterly business reviews.
• Maintain client satisfaction through proactive communication, strategic recommendations, and clear performance insights.
• Translate client business goals into actionable Amazon strategies.
• Monitor account performance and identify opportunities to improve sales, visibility, conversion, and profitability.
• Audit product catalogs, content, and account structure to identify gaps, inconsistencies, and opportunities, and connect cross-functional insights to actionable client recommendations.
• Provide data-driven insights and recommendations based on performance trends and marketplace dynamics.
• Stay current on updates and best practices across Amazon Seller Central, Vendor Central, and Amazon Advertising.
• Coordinate with internal teams across Amazon Advertising, SEO/Content, Creative, and Operations to execute client strategies.
• Manage timelines, priorities, and deliverables across multiple accounts to ensure work is delivered on schedule.
• Identify opportunities to expand services and drive incremental growth for client accounts.
• Contribute to internal best practices and knowledge sharing across the Amazon team.

Benefits

• Medical, dental, vision, accident, critical illness, life, and disability coverage; FSA/HSA options.
• Company-sponsored 401(k) option with company match.
• Paid time off, sick time, floating holidays, volunteer day, and bereavement time.
• Paid leave for parents: 12 weeks for a primary parent and 2 weeks for a secondary parent.
• 10 paid holidays and a light week between Christmas and New Year’s.
• Mental health days, health and wellness reimbursement, employee assistance program, and employer-paid coaching sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed