Sr. Key Account Manager- Amazon

Steve Madden•New York, NY

1d•$130,000 - $140,000•Onsite

About The Position

Steve Madden is seeking a Senior Manager to lead the commercial strategy and performance of an assigned brand portfolio on Amazon. The role owns the Amazon business from strategy through execution, with accountability for revenue, profitability, assortment, inventory, and account growth. The Senior Manager develops annual, seasonal, and long-range plans aligned with brand priorities, Amazon’s platform, consumer behavior, and commercial opportunities, and uses data and market insights to identify opportunities and address challenges. The role partners with Marketing, BI, Sales, Merchandising, Planning, Creative, and other internal teams, as well as Amazon Vendor Managers and external partners. It combines strategic leadership with hands-on execution in a fast-paced environment, and includes influencing stakeholders, mentoring junior team members, and presenting performance and recommendations to senior leadership. The position is based at Steve Madden’s Long Island City headquarters and requires an on-site presence four days per week.

Requirements

7+ years of experience in Amazon account management, e-commerce, digital retail, or a related commercial function, including demonstrated ownership of a significant Amazon business.
Strong experience with Amazon Vendor Central and/or Seller Central, including account management, assortment, catalog, promotions, inventory, and Vendor Manager relationships.
Demonstrated experience managing P&L, revenue, profitability, forecasting, and commercial performance.
Proven ability to develop and execute account strategies that drive measurable revenue and profit growth.
Strong understanding of Amazon’s retail ecosystem, customer journey, merchandising, promotions, and marketplace dynamics.
Strong analytical and commercial judgment, with the ability to translate complex data into actionable business recommendations.
Strong negotiation, influencing, and relationship-management skills, including the ability to build credible partnerships with Amazon and internal senior stakeholders.
Excellent organizational and project management skills, including the ability to manage multiple priorities and lead complex initiatives in a fast-paced environment.
Strong written and verbal communication skills, including the ability to present business performance and recommendations to senior leadership.
Demonstrated ownership and bias for action; able to identify problems, make decisions, and drive solutions with limited direction.

Nice To Haves

Experience in fashion, footwear, accessories, beauty, or consumer products, including understanding of seasonal product cycles and assortment management.
Experience managing multiple brands or categories within a large-scale Amazon business.
Strong understanding of Amazon advertising and retail media, including Sponsored Products, Sponsored Brands, Display, DSP, and promotional events.
Experience partnering with agencies and external service providers.
Experience with BI, reporting, and analytics tools; advanced Excel or Google Sheets skills.
Experience mentoring or managing junior team members.

Responsibilities

Own the overall Amazon business strategy and P&L for an assigned brand portfolio, including revenue, profitability, sell-through, inventory productivity, and growth.
Develop and execute annual, seasonal, and long-range account strategies aligned with brand objectives and Amazon’s retail calendar.
Identify opportunities to expand assortment, improve productivity, increase traffic and conversion, and develop profitable growth.
Lead joint business planning and strategic relationships with Amazon Vendor Managers; negotiate promotional opportunities, co-op funding, selection expansion, and other commercial initiatives.
Set and monitor account goals, identify risks, opportunities, and performance gaps, and develop action plans.
Present business performance, strategic recommendations, and forward-looking plans to senior leadership.
Lead assortment strategy using customer insights, sales trends, inventory levels, and style-level performance to inform product and lifecycle decisions.
Oversee new item launches and catalog readiness to support product visibility and commercial performance.
Maintain accountability for catalog health, content quality, variations, and listing performance, using internal resources, automation, and agency partners.
Partner with Planning, Merchandising, Sales, and BI to optimize inventory, identify demand opportunities, and minimize out-of-stock and excess inventory exposure.
Manage Amazon-specific requirements and operational processes, identifying opportunities to improve efficiency and scalability.
Partner with Marketing to develop integrated strategies connecting assortment, content, promotions, media, and consumer demand.
Optimize PDPs, brand stores, creative assets, and content to support conversion and brand presentation.
Collaborate on Amazon retail media strategy for Prime Day, seasonal events, promotional periods, and other traffic-driving opportunities.
Evaluate the effect of media investment and promotional activity on account performance and profitability.
Coordinate with internal creative and marketing teams and external agencies to align priorities, assets, timelines, and performance objectives.
Own performance management for assigned brands, tracking revenue, traffic, conversion, advertising, inventory, profitability, and other KPIs.
Translate data into business insights and actionable recommendations, identifying performance drivers and areas requiring intervention.
Lead weekly and monthly business reviews and provide concise updates on performance, risks, opportunities, and recommended actions.
Develop post-event and seasonal recaps, evaluating results against expectations and applying learnings to future strategies.
Partner with BI to evolve reporting and dashboards for timely, informed decision-making.
Use customer, marketplace, competitive, and performance data to challenge assumptions and identify incremental growth opportunities.
Serve as a senior Amazon subject-matter expert and strategic partner across internal business functions.
Set priorities, timelines, and accountability across cross-functional partners to move initiatives from strategy through execution.
Lead and hold external agency and platform partners accountable for deliverables and business objectives.
Mentor and develop junior team members by sharing Amazon expertise, best practices, and commercial insights.
Promote ownership, urgency, accountability, and continuous improvement.