Sr. Key Account Manager

Amphenol Borisch Technologies•Grand Rapids, MI

About The Position

The Sr. Key Account Manager serves as the primary liaison between the Company and its customers, facilitating efficient delivery of products and services. The role leads a cross-functional team spanning sales, engineering, quality, planning, purchasing, and operations to provide excellent customer service and achieve program delivery, cost, and quality objectives. The position manages customer programs from relationship initiation through final delivery, supports current orders and new program launches, and maintains customer relationships while addressing questions and resolving issues. It also coordinates account strategy, customer forecasts, and market research, and coaches and mentors Key Account Managers and the Programs team.

Requirements

Bachelor's degree.
Excellent problem-solving skills.
Excellent customer service and communication skills.
Proficiency in Microsoft Office applications.

Nice To Haves

Documented technical experience.
Experience reading and understanding technical drawings, designs, and specifications.
Program management experience.
Ability to understand customer quality, commercial, and technical requirements.

Responsibilities

Manage customer programs from initiation of the customer relationship through final delivery, with a focus on superior customer service.
Coordinate internal and external resources to execute current orders, projects, and new program launches efficiently and on time.
Facilitate internal and external pre-launch meetings to align teams and support successful product launches.
Serve as the primary customer interface, cultivating relationships, answering questions, resolving issues, and providing information.
Work with Engineering, Quality, and Operations teams to ensure products meet customer specifications.
Remove roadblocks that could affect commitments and escalate issues internally and externally when necessary.
Communicate program progress, delivery dates, and metrics to customers on a regular basis.
Investigate and resolve customer concerns, including return materials, pricing, and delivery issues.
Reconcile supporting data and systems to support customer satisfaction and resolve challenges.
Create, maintain, and monitor an Actions Register for each program to ensure open actions are resolved on time.
Perform risk management and escalate risks to management appropriately.
Understand purchase order requirements and long-term agreements to ensure compliance with internal and customer standards, processes, and procedures.
Ensure technical communications and customer shipments comply with ITAR and export regulations.
Understand customer business objectives and align ABT capabilities to communicate the company's value proposition.
Coordinate with the designated customer base and the Amphenol Sales team on strategy, proposals, and communication of Amphenol's value-added capabilities and services.
Gather and analyze market information to understand the competitive landscape of the designated customer base.
Research defense, aerospace, and space market conditions to identify potential business opportunities and continued orders within the designated customer base.
Coordinate twelve-month forecasts, including sales goals, projections, and growth for the designated customer base.
Address technical issues and maintain a high level of customer support.
Coach and mentor Key Account Managers and the Programs team.
Perform other duties as assigned by the Manager.