Amazon Account Manager - Showering & Hardware

Masco•Winston-Salem, NC

About The Position

The Sales Manager, Amazon executes Delta Faucet Company’s commercial strategy for the Showering and Hardware categories, manages day-to-day sales performance, and works toward monthly, quarterly, and annual business objectives. The role provides strategic input and business intelligence to inform strategy development and prioritization of business challenges and opportunities. It translates business objectives into actionable plans, working with an internal cross-functional team and maintaining strong relationships with key Amazon contacts. The role manages defined areas of the Amazon business with moderate complexity and ambiguity. Its decisions affect sales performance, inventory efficiency, and customer experience. The position operates independently in day-to-day work, with leadership coaching and oversight. Approximately 5–10% travel is required.

Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
5–8 years of relevant e-commerce, sales, or account management experience.
Demonstrated ability to analyze performance and provide actionable recommendations.
Strong communication, analytical, and stakeholder management skills.
Approximately 5–10% travel required.

Responsibilities

Execute the Amazon commercial strategy for the Showering and Hardware categories.
Achieve monthly, quarterly, and annual financial objectives.
Analyze sales, inventory, and operational data to identify risks and opportunities, and implement countermeasures to maximize point-of-sale performance.
Track and report key performance indicators, including revenue, forecast accuracy, in-stock rates, profitability, and customer experience metrics.
Maintain strong relationships with key Amazon contacts to drive business performance.
Manage inventory health and partner cross-functionally to address inventory gaps and constraints, escalating as appropriate.
Manage direct fulfillment (dropship) execution, including product availability recommendations, and maintain compliance with Amazon requirements and performance standards.
Execute new product launches to ensure on-time setup and launch readiness, and develop and maintain demand forecasts to support launch success.
Execute promotional plans aligned with commercial strategy, analyze promotional performance, and provide insights to optimize future activity.
Track and manage quality investigations and customer concerns through Amazon’s Andon cord process.
Coordinate cross-functional root cause analysis and corrective actions when needed.
Maintain relationships with Amazon CSM, Vendor Manager, Amazon Business partner, and other stakeholders, and manage priorities through ongoing touch points.
Develop and communicate business performance reports and communicate effectively with internal and external stakeholders at varying levels.