National Account Manager
About The Position
The National Account Manager, Wholesale, is responsible for National Hardware sales activities within the Wholesale Channel, including Do it Best and True Value. The role manages an assigned product portfolio, leads forecasting and strategic promotional planning, and drives business development across the Americas Residential segment. The position leads cross-functional initiatives with Product, Marketing, Finance, Operations, and Supply Chain, and develops and executes strategies to achieve revenue, profitability, and growth targets. The role owns sales and profit performance for its assigned portfolio, develops channel growth plans, leads customer business planning and trade show activities, negotiates customer programs and commercial terms, and serves as the primary account contact. It also collaborates with Field Sales, Corporate Accounts, Product, and Marketing to expand distribution, execute wholesale conversions and store initiatives, and drive adoption of new products and programs. The National Account Manager leads account budgets, forecasts, demand plans, and profitability targets; monitors sales, margins, forecast accuracy, and inventory; and works with Supply Chain and customers to address service and supply challenges. The position also develops omnichannel promotional plans and works with Marketing and Customer Service to strengthen in-store execution, brand visibility, and service levels. The position is remote and requires 20–40% domestic and international travel for customer meetings, training seminars, trade shows, dealer visits, corporate account meetings, and end-user presentations.
Requirements
- Bachelor’s degree in business, marketing, or a related field.
- Excellent communication, analytical, and presentation skills.
- Proficiency in Microsoft Office and AI-enabled productivity tools.
- Ability to travel 20–40% domestically and internationally.
Nice To Haves
- 3+ years of direct experience managing wholesale, distributor, cooperative, or national accounts is strongly preferred.
- 3+ years of progressive sales experience in consumer products; experience in building products or home improvement is preferred.
- Demonstrated experience owning and managing a P&L for a key customer or category.
- Proven success developing growth strategies, promotional plans, and pricing structures in a wholesale, distribution, or consumer products environment.
Responsibilities
- Own and drive total sales and profit performance for the assigned National Hardware portfolio within the Wholesale Channel.
- Develop and execute strategic growth plans to identify white-space opportunities, expand National Hardware and private-label portfolios, and increase in-store and online distribution.
- Lead trade show planning and execution, including event strategy, staffing coordination, and corporate account meetings.
- Lead annual and quarterly business planning with wholesale customers, establishing shared growth priorities, performance metrics, and execution plans.
- Negotiate and manage customer programs, pricing, rebates, terms, and contractual commitments while supporting growth and protecting profitability.
- Serve as the primary account contact, build senior-level relationships, and align the company’s brand, innovation roadmap, and capabilities with customer priorities.
- Collaborate with Field Sales and Corporate Accounts on wholesale conversions, store refreshes, and new-store strategies to expand distribution and drive growth.
- Leverage the Merchandising Specialist and Inside Sales Representative to coordinate sales and merchandising support and accelerate execution across wholesalers, corporate accounts, and dealer locations.
- Partner with Product and Marketing to secure customer placement and drive dealer and member adoption of new products, assortments, and programs.
- Lead account-specific budgets, sales forecasts, demand plans, and profitability targets in partnership with Finance, Marketing, Operations, and Supply Chain.
- Monitor sales, margin, forecast accuracy, and inventory performance; adjust pricing, promotions, and account strategies to achieve revenue and profit targets.
- Partner with Supply Chain and customer teams to identify and resolve inventory, service-level, and supply challenges.
- Use customer, product, and financial insights to optimize assortments, reduce costs, and improve return on investment.
- Lead the development and execution of omnichannel promotional plans aligned with brand positioning and seasonal initiatives.
- Collaborate with Marketing and Customer Service to strengthen in-store execution, brand visibility, and service levels.
Benefits
- Paid time off, including sick and vacation days
- 12 paid holidays
- Job-protected leave benefits in accordance with applicable law
- Medical, dental, vision, and life insurance
- Supplemental critical illness, hospital, accident, and indemnity coverage available for purchase
- Health and flexible savings accounts, subject to eligibility requirements
- 401(k) plan with employer contributions and matching, subject to plan eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
